Queen Square Recruitment
Amazon Connect Solution Architect
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Amazon Connect Architect
Location: Edinburgh, UK
Work Model: Hybrid (2 Days per Week in Office)
Contract Duration: 6 to 12 Months
Rate: Up to £550 - £650 Per Day (Inside IR35)
Role Type: Contract
Key Responsibilities
- Design and own end-to-end Amazon Connect architecture including contact flows, voice routing, queues, and routing profiles
- Develop scalable and resilient cloud-based contact centre solutions aligned with AWS best practices
- Design and optimize IVR solutions, call lifecycle management, and customer journey flows
- Build and govern integrations using AWS Lambda, APIs, event-driven architectures, and enterprise platforms
- Work closely with stakeholders to translate business requirements into technical solutions
- Design secure and compliant solutions leveraging AWS IAM and cloud security best practices
- Implement intelligent automation using Amazon Lex, Contact Lens, Transcribe, and AI/ML services
- Support high availability, disaster recovery, and multi-region deployment strategies
- Drive solution architecture reviews and ensure alignment with the AWS Well-Architected Framework
- Collaborate with delivery, engineering, and business teams throughout the project lifecycle
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Required Skills
- Proven experience as an Amazon Connect Architect or Solution Architect
- AWS Solution Architecture expertise with strong understanding of cloud-native design principles
- Hands-on experience with Amazon Connect, AWS Lambda, Amazon Lex, and Contact Lens
- Strong knowledge of contact centre technologies including IVR, ACD, CTI, Voice Biometrics, NLP, and Call Recording
- Experience designing and implementing API-based integrations with enterprise applications
- Expertise in AWS services including S3, DynamoDB, Transcribe, SageMaker, and related cloud technologies
- Strong understanding of security, scalability, resilience, and performance optimization
- Experience delivering solutions within Banking, Financial Services, and Insurance (BFSI) environments
- Ability to provide architecture leadership from design through implementation and deployment
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Nice to Have
- AWS Solution Architect Certification
- Experience with Amazon Bedrock and Generative AI solutions
- Knowledge of Salesforce and ServiceNow integrations
- Experience with DevOps, CI/CD, Terraform, or CloudFormation
- Multi-region Amazon Connect deployment experience
- Contact Centre Transformation programme experience
- Additional AWS certifications in Security, Networking, or Specialty domains
Apply now to learn more about this exciting Amazon Connect Architect contract opportunity supporting large-scale cloud contact centre transformation initiatives.
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