Viking
AMSTERDAM - VIKING HOST (Amsterdam based & freelance/part-time)
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Viking (NYSE: VIK)
Viking was founded in 1997 and provides destination-focused journeys on rivers, oceans, and lakes around the world. Designed for curious travelers with interests in science, history, culture, and cuisine, Chairman and CEO Torstein Hagen often says Viking offers experiences For The Thinking Person™.
Viking has more than 450 awards to its name, including being rated #1 for Rivers, #1 for Oceans, and #1 for Expeditions by Condé Nast Traveler in the 2023 and 2024 Readers’ Choice Awards. Viking is also rated a “World’s Best” for rivers, oceans, and expeditions by Travel + Leisure. No other travel company has simultaneously received the same honors by both publications.
Purpose of Position
You ensure fullest guest satisfaction during pre-and post-extensions, manage arrangements and services, coordinate excursion activities, provide relevant information of the destination, and organize the program in accordance with Viking Standards. You are expected to participate in an official training before the start in this position.
Your Responsibilities
Arrival at Hotel from Airport/Vessel
- Check arrival manifest together with Airport Representative and/or DMC and be in close contact with the Viking Airport Host for arrival times at the hotel
- Co-ordinate arrival of guests from the vessel with the Program Director
- Check rooming lists with Hotel Reception and discuss check-in procedure
- Organize baggage service with porters
- Welcome guests upon arrival in accordance with the Viking Cruises Standards, explain and assist with check-in, and make sure all the guests receive Viking Cruises documents (Welcome Letter, optional excursion booking form)
- Inform guests about desk hours and where to find you
- Explain time and location breakfast/business center/wellness/concierge etc.
- Inform guests about the timing of the Welcome Walk and execute it
- Give the guests three suggestions about what to do on arrival
General
- Demonstrate leadership and take ownership over the group of guests
- Responsible for ensuring orderliness, cleanliness, and useful information material about the city at the Viking hospitality desk
- Maintain a good relationship with the Viking contact person of the hotel
- Suggest restaurants for lunch/dinner and make reservations if needed
- Provide updated information on the city, what to do and see, supply city maps, make bookings, and assist guests with possible requests
- Receive and handle guest complaints
- Exchange information with other departments at Viking / Viking Vessels / Viking vendors in the destination
- For Pre-tour guests explain what is included on the vessel while in the city so guests will not do the same things (if guests have a day in the same city as the extension)
- Ad-Hoc administrative tasks as required to support efficient operations, including welcome pack creation, MXP accounting, email, housekeeping & inventory monitoring
- Accurate recording of issues to necessary internal parties
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Shore Excursions: Included and Optional Excursions
- Present and sell the optional excursions
- Keep track/process the optional excursion bookings
- Liaise with local suppliers (reconfirm reservations, motor coaches, guides etc.)
- Co-ordinate all shore excursions
- Instruct and brief local guides prior to excursions
- Assist with private guest excursions
- Use SharePoint
- Possible handling/explaining of Quietvox audio equipment (depends on destination)
- Coordination of all excursions including audio equipment
- Instructing and briefing local guides prior to excursions
- Accompanying of all excursions and walks (with or without local guides) (if applicable)
- Controlling and monitoring of implementation and quality of the excursions
Departure from Hotel to Airport/Vessel
- Co-ordinate and assist with guests’ departure arrangements (e.g. flight changes) to airport
- Have info on local airport to inform guests about terminal/check in desk
- Prepare guests for departure day, explain time pick up to vessel or airport, luggage procedure, and reconfirm this with porter
- Provide a final farewell in accordance with the Viking Cruises Standards
- Co-ordinate the departure of guests from the hotel to the vessel with the Program Director
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Your Profile
- Experience in hotel / tourism industry
- Excellent English skills, Dutch is an asset
- Good computer knowledge (Office, MXP) administrative experience
- Excellent organizational and communication skills
- Positive and extravert personality, neat appearance
- Stress resistant, flexible, problem-solving skills
- Ability to work independently, service-oriented, and guest focused
- Experience with American, British, Canadian, and Australian guests is an advantage
- Valid E.U. work permit
- Authorized to work in the Netherlands; residing in or near Amsterdam
Application and Job Relevant Information
Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves, or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company. For further information, please contact our recruiting team.
Disclaimer
As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.
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