Nationwide
Analysis & Insight Manager
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Role Overview
In this role, you will work directly with the Head of Business Banking Operational Transformation. You’ll work collaboratively with the Leadership Team and key stakeholders across Business Banking and the wider Society to manage data & information across Operational Transformation as a whole. You’ll analyse, identify, and understand problems and opportunities, whilst building out insights that aid identification of solutions. This is in the context of internal goals, innovation, and primarily internal insights, enabling you to identify opportunities and support the development and execution of Business Banking Operational goals.
This is a new role, and you’ll have an amazing opportunity to leverage your strengths and help shape our future success.
About the Team
This is a new team that will help embed change safely into business-as-usual, operating horizontally across the Business Direct and Customer Support Team, strengthening operational readiness, day-one implementation, process excellence, controls by design and resilience.
The team will play a critical role in maintaining momentum on our key priorities, including red remediation, and building workflow expertise so we maximise the opportunity new tooling and processes will enable. These activities remain essential to long-term success and to building a simpler, stronger, and more sustainable operation for the future.
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Responsibilities
Our Analytics & Insight Managers own data and information governance, data management, presentation of data, and control, including the analysis of internal tools and operational performance. We are clear on assessing our operational performance, identifying trends in quality execution, risk compliance, measuring customer experience and working methodically across these metrics to create sustainable improvement plans, risk adherence, and brilliant CX. Through clear understanding of performance, the Analytics & Insight Manager is responsible for clearly presenting data, information, and performance to Business Banking stakeholders and the wider Society.
Working Arrangements
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Glasgow site approximately once per week. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works.
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About Us
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
Application
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
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