Visa
Analyst, Data Analyst
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Job Description
We are seeking a Business Operations Analyst to support and improve critical business operations across Sales, Sales Operations, Revenue Operations, Billing, and Data teams. This role will be responsible for ensuring the accuracy of Salesforce order and merchant data, supporting downstream billing processes, improving operational workflows, and driving scalable business process improvements. The role may also support broader business operations, governance, reporting, and priority initiatives across Visa Direct, as required.
The ideal candidate is highly analytical, detail-oriented, and experienced in working with cross-functional teams to improve sales processes, pricing controls, data quality, and revenue operations. This individual will act as a key bridge between business stakeholders and operational teams to ensure accurate order management, efficient processes, and strong alignment across systems. This role offers broad exposure across business operations, governance, reporting, analytics, process improvement, and priority initiatives within Visa Direct.
Key Responsibilities
- Manage Salesforce order maintenance activities, ensuring that client merchant records, sales order items, pricing structures, and related data are accurate and complete for downstream billing and revenue processes.
- Partner with Sales Operations, Revenue Operations, Billing, Data, and other operational teams to validate deal structures, pricing accuracy, and system controls.
- Support the Global Visa Direct BPO Head and designated team members with the timely preparation of required materials, coordination of key deliverables, execution of assigned business priorities, follow-through on agreed actions and effective response to time-sensitive business requests. Maintain visibility into decisions, owners, milestones, risks, and dependencies and proactively raise issues that may impact delivery. Provide analytical, operational, reporting, coordination, and project support across evolving business priorities as required.
- Monitor sales and marketing data to identify trends, reporting gaps, process breakdowns, and data quality issues that may impact business performance or operational efficiency.
- Identify opportunities to improve existing business processes and partner with management to scope, prioritize, and execute operational improvement projects.
- Create, document, and drive adoption of new business and system processes that improve operational efficiency, reduce manual work, and enhance data integrity.
- Serve as a cross-functional liaison across Sales, Sales Operations, Revenue Operations, Data, operational teams, and other business stakeholders to drive alignment and collaboration.
- Support the development and implementation of scalable controls across business systems to ensure pricing validity, order accuracy, and billing readiness.
- Analyze operational workflows and recommend forward-thinking solutions that improve sales processes, support accurate revenue recognition, and reduce operational risk.
- Partner with stakeholders to define business requirements, assess process impacts, and support change management for new tools, workflows, and system enhancements.
- Prepare insights, reporting, and recommendations for leadership to support business decisions and operational improvements.
- Foster a culture of data-driven decision-making and continuous improvement through process simplification, automation, AI-enabled productivity, and reporting modernization.
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Qualifications
- Previous experience in business operations, sales operations, revenue operations, order management, billing operations, or a related analytical role.
- Hands-on experience working with Salesforce, particularly in order management, account records, sales order items, pricing, or opportunity/order workflows.
- Proficiency in Excel, PowerPoint, AI tools, including data analysis, reconciliation, structured reporting, and preparation of leadership-ready materials. A good understanding of sales operations processes, deal structures, pricing validation, and downstream billing or revenue recognition impacts.
- Proven ability to identify process improvement opportunities and support implementation of scalable operational solutions.
- Excellent cross-functional collaboration skills, with experience working across Sales, Sales Operations, Revenue Operations, Finance, Billing, Data, and other business or operational teams.
- Ability to translate business needs into concise and clear process requirements, controls, actionable recommendations, and practical operational workflows.
- Excellent written and verbal communication skills, with the ability to influence stakeholders and drive adoption of new processes. Ability to explain complex business concepts to broad audiences in an approachable way.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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