CDW
Analyst - Digital Customer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Summary
This is a new role to support an expansion of the Digital Customer team. As an analyst, you will be responsible for responding to requests for support from coworkers and from customers directly. In addition to reactive support, you will be proactively identifying opportunities to resolve recurring issues to prevent them from occurring in the future and supporting customer integration onboarding activities.
Responsibilities
-
Reactive Customer Support
- First line support for incoming requests from internal coworkers and from customers
- Respond to requests or ensure allocation of requests to team members where required and ensure timely and effective resolution
- Identify regular support requests and work with other team members to document and publish self-help guides
-
Proactive Customer Support
- Day to day monitoring of ServiceTrack system database
- Monitor activity logs and document queues and ensure that any failures are corrected or attended to
- Amend customer configuration settings to avoid reoccurrence of individual issues
- Analyse customer behaviour over time to identify patterns and behaviours that result in increased levels of failure
- Proactively engage with stakeholders to ensure that corrective action is taken to avoid future occurrences
-
Customer Enablement & Integration Support
- Partner with team members to manage qualified customer integration candidates from initial consultation through to live deployment.
- Ensure that all tasks in onboarding process are completed in a timely and accurate manner, including test system configuration, testing and live system enablement.
- Provision of go-live “hyper care” support for new customer integrations until a business-as-usual state is achieved.
- User administration of Marketplace portals (Coupa/Ariba), facilitating access for internal sales and sales operations coworkers to complete supplier onboarding activities
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We Expect of You
-
Experience and Skills
- Prior experience of a support-based role, ideally to internal and external customers
- Knowledge of transactional and business processes
- Familiarity with supplier integration capabilities of marketplace and ERP systems such as Ariba, Coupa SAP, Oracle iProcurement, Workday & Jaggaer
- An understanding of buyer/supplier integration technologies including punchout and EDI.
- Exposure to service management systems, especially ServiceNow.
-
Personal Attributes
- A logical thinker. Able to analyse issues/requirements and formulate a resolution to meet the need.
- Understands the importance of delivering to an agreed schedule and managing expectations where this is not possible.
- Able to work autonomously without daily supervision.
- Able to engage effectively with technical and non-technical customer contacts and co-workers.
- Able to demonstrate flexibility in response to changing needs and priorities of the business.
- A high level of attention to detail.
- Self-motivated and highly enthusiastic individual with a passion to learn and contribute.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About Us
CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.
As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.
Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London