Elevate
Analyst - eBilling Support
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Job Title: Analyst for Legal Operations E-Billing Support
Elevate is recruiting an Analyst to provide legal operations e-billing support for our Customer. In this role, you will be responsible for processing a high volume of invoices, applying analytical and technical skills to ensure accurate standardization and compliance, and responding promptly to queries from a variety of stakeholders. The ideal candidate will be detail-oriented, customer-focused, and committed to delivering a high standard of service in a fast-paced environment.
Please, be aware that only UK-based candidates are considered for this role.
Specific Responsibilities
- Perform legal invoice review compliance activities where needed;
- Produce legal spend reports for client, which may require data transformation/manipulation;
- Serve as an administrator and day-to-day support resource for the e-billing system;
- Support electronic invoice submission, review, processing, and troubleshooting;
- Assist with matter creation, maintenance, updates, and related billing administration;
- Manage and maintain billing rates and rate-related information within applicable systems;
- Monitor and manage billing-related inboxes, responding to questions and escalating or routing issues as appropriate;
- Partner with law firms, internal legal teams, Accounts Payable, and other stakeholders to resolve invoice and billing discrepancies;
- Support processes and workflows between e-billing and AP systems;
- Troubleshoot system and user issues and help ensure billing processes operate efficiently;
- Maintain accurate matter, vendor, invoice, and billing data;
- Assist with reporting and other legal billing or operational requests as needed;
- Support accruals and budgeting activities related to matters/legal spend;
- Vendor onboarding activities support in collaboration with procurement/AP teams;
- Use your analytical skills to identify strategic improvement opportunities;
- Extend a customer's organization to provide e-billing subject matter expertise.
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Experience
- 2-3 years of experience in legal department operations support;
- Served as an e-billing administrator for 1 or more systems in prior roles;
- Experience supporting large scale legal departments (40+ stakeholders);
- Have developed and used metrics and analytics as part of your prior roles.
Skills for Success
- Proven ability to work in a client-centric, deadline driven environment.
- Be capable of working on multiple assignments in a fast-paced environment.
- Excellent communication skills (verbal/written).
- Ability to take initiative to solve problems/opportunities.
Technical Skills
- Experienced and Proficient with Microsoft Products like Excel, Word, PowerPoint, SharePoint;
- Ability to learn new Legal Tech (e.g. AP, Contract management systems, e-signature tools, e-billing, reporting automation tools like PowerBI/Tableau, using or developing AI tools).
Qualifications
- Bachelor's, Master's degree (business, finance, operations), paralegal or relevant work experience in legal operations.
Company Information
Elevate is a law company. We provide software and services for the intersection of business and law. Our legal, business, and technology professionals offer practical ways for global law departments and law firms to improve efficiency, quality, and business outcomes. Our most recent achievements and distinctions include:
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- Certified as one of the UK’s Best Workplaces® for Development 2025 by Great Place to Work
- Certified as a Great Place to Work® 2025 in the US, UK, India, and Philippines
- For the tenth consecutive year, in 2025, Chambers & Partners named Elevate as a Top global services provider, ranking us as Band 1 (highest ranking) in all applicable categories (Contract Lifecycle Management, Litigation Services, and Flexible Legal Staffing) and as an Alternative Legal Service Provider in Asia-Pacific
- Newsweek named Elevate one of ‘America’s Greatest Workplaces in Professional Services’ for 2025 and previously awarded it the highest rating in the ‘America’s Greatest Workplaces for Diversity’ and ‘America’s Greatest Workplaces for 2024’ lists
- For the fourth year in a row, Elevate’s integrated law firm is designated as a top law firm in Commercial Litigation in the 2024 edition of Best Lawyers/US News & World Report Best Law Firms
- Elevate named a top ALSP in Asia by Thomson Reuters’ Asian Legal Business in 2024
- Winner, Inc. 5000 Fastest-Growing Private Companies: 2022, 2021, 2020, 2018, 2017, and 2016
- Co-winner, 2022 Financial Times Collaborative Innovation Award for Industry Impact
Learn more at: https://elevate.law
See more jobs at: https://elevate.law/careers/
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