Analyst II Business Operations- Trade Operations

At Gilead

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description

This is an exciting opportunity for someone with experience of management of a Customer Services team, management of transactional processes (e.g. Order To Cash), supply chain and distribution experience to be based in the Gilead UK office in High Holborn, Central London.

Essential Duties and Job Functions:

• Ensuring maintenance of accurate pricing on Gilead systems with respect to national and local tenders or other pricing arrangements
• Management of the supply chain which includes order process and any associated queries concerning the supply chain.
• Ensuring timely and accurate reconciliations (including rebates) of pricing and revenue for homecare and outsource NHS distributors.
• Kite’s orders and returns management in Oracle.
• Liaison with finance and other internal stakeholders to ensure appropriate internal and external controls and audit criteria are met
• Creates procedures with colleagues and documents them
• Liaison with external (e.g. NHS) customers to resolve supply issues
• Liaison with suppliers to ensure supply continuity and adherence to agreed processes and contracts
• Liaison with other internal stakeholders as a point of responsible contact
• Close working with the local Trade Relations, Customer Services and Finance teams.
• Complete routine inventory reporting and analysis, including NHS stock reporting and inventory performance monitoring.
• Monitor inventory levels across distribution channels and support stock balancing activities between 3PL and Dublin distribution centres to help maintain product availability.
• Assist with stock transfer order (STO) creation, tracking and administration to support supply continuity.
• Review sales, inventory and distribution data, providing regular reports and insights to support business decision-making.
• Maintain Trade Operations trackers, product catalogues and master data, ensuring product, pricing, inventory and customer information remains accurate and up to date.
• Support Trade Operations activities through data analysis, reporting and maintenance of operational dashboards and KPI reporting.
• Out of hours duties as required for the accountabilities above