CAA International - Part of the UK CAA
Analyst - International Operations and Development
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Salary: £31,500 - £38,000 per annum dependent upon experience
Contract Type: Permanent – Full Time
Security Level: BPSS
Location: Gatwick – 2 days per week office attendance
Visa Restrictions: This position does not offer visa sponsorship
Closing Date: Wednesday 19th August 2026
Interview Date: W/C Tuesday 1st or Monday 1st September 2026
The Role
Provides analytical, commercial and operational support to CAAi teams, helping the organisation identify, assess, prioritise and deliver business opportunities, service improvements, products, projects and strategic initiatives. The role supports evidence-based decision-making by producing clear analysis, insight, recommendations and supporting documentation for managers and senior stakeholders.
Operating with a good degree of autonomy and within established CAAi policies, processes and governance, the post-holder will gather and interpret information from multiple sources, analyse data and evidence, coordinate inputs from internal and external stakeholders, and translate findings into practical outputs such as briefings, dashboards, reports, business cases, proposals, project documentation or process improvements.
The specific focus of the role will vary depending on the business area in which it is deployed. This may include Business Development, Marketing & Communications and New Product Development, but also Training, Advisory / E-Tools Project Delivery, Business Operations or other CAAi functions. Role-specific responsibilities are set out in the Role-Specific Functions section of this job description.
Key area of focus/responsibility
The Analyst focuses on the delivery of defined tasks and activities as part of wider CAAi processes, projects, products or service improvements, typically under the supervision of managers or senior colleagues. The role is responsible for complex analysis, reporting and interpretation of data and information, with work typically planned on monthly cycles and aligned to business priorities.
Owns/lead independently
- Owns the production of clear, accurate and well-structured analytical outputs including reports, briefings, dashboards, business cases, proposals, project documentation, process maps, decision papers and presentation material.
- Gather, analyse and interpret information from multiple sources, including internal systems, stakeholder input, customer or market insight, performance data, project information and external research.
- Use digital tools, systems and approved AI-enabled capabilities appropriately to improve productivity, analysis, research, reporting and knowledge management, applying judgement, validation and quality control.
- Maintain accurate records, trackers, repositories and management information relevant to the function, supporting data quality, reporting, governance and continuous improvement.
Supports/contributes
- Provide analytical and operational support to the relevant CAAi function, helping managers and senior stakeholders assess priorities, progress workstreams and deliver business objectives.
- Contribute to the development and improvement of products, services, processes and ways of working by identifying issues, trends, opportunities and practical recommendations.
- Support stakeholder engagement by coordinating inputs, clarifying requirements, preparing supporting material and maintaining effective working relationships across CAAi, the wider CAA and external partners where required.
- Support planning, coordination and delivery of defined workstreams, ensuring actions, dependencies, risks, deadlines and stakeholder inputs are captured and managed effectively.
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Governance
- Complete work in line with relevant CAAi governance, approval processes, information security requirements, data protection obligations, commercial/procurement processes and Quality Management System requirements.
Decision Making
The role uses specialist knowledge and analytical judgement to progress workstreams, support projects, solve problems and make recommendations. The post-holder works with colleagues within their own function and across relevant business areas to contribute to problem-solving, options analysis and recommendations for management decisions. The role has autonomy to choose how to perform tasks within clear rules, policies, processes and governance, escalating exceptions, anomalies or situations without precedent to managers or senior colleagues.
Can decide/manage independently
- Prioritises day-to-day analysis, coordination and support activities in line with agreed business priorities, deadlines and stakeholder requirements.
- Interprets data, evidence, requirements and stakeholder input to identify issues, options, risks, opportunities and recommended next steps.
- Works within relevant CAAi frameworks, governance and approval processes, escalating exceptions or situations with no clear precedent.
Matters requiring consultation/escalation and approval by others
- Makes recommendations to managers and senior stakeholders based on analysis, evidence, commercial awareness and understanding of the relevant business context.
- Identifies when matters require escalation due to commercial, reputational, technical, contractual, resource, delivery, quality or information security risk.
- Does not hold final approval authority for contracts, pricing, commercial commitments, project delivery decisions or major business changes unless specifically delegated through existing governance processes.
Influencing Others
The role requires the ability to communicate information in a succinct, clear and impactful manner, using evidence and analysis to support agreed activities and recommendations. The role may require frequent interaction with individuals within and outside its own function, and occasionally with external stakeholders, to exchange information, clarify requirements and advance agreed processes, typically with limited need for negotiation.
Influencing through evidence and communication
- Uses analysis, evidence and structured recommendations to influence planning, prioritisation, decision-making and continuous improvement within the relevant function.
- Communicates findings clearly and confidently through written outputs, dashboards, reports, presentations and verbal briefings, adapting style to audience needs.
- Supports cross-functional collaboration by translating technical, operational or commercial information into clear and practical business insight.
Stakeholder coordination and collaboration
- Builds effective working relationships across relevant CAAi teams, wider CAA functions, subject matter experts, corporate support teams and external stakeholders where required.
- Coordinates inputs from colleagues and stakeholders to support timely, accurate and high-quality outputs.
- Encourages consistent use of relevant systems, processes, data, templates, repositories and reporting practices.
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Managing Others
The role does not normally have direct line management responsibility. However, the post-holder may provide guidance, coordination or task support to administrative, first-line support or less experienced colleagues where required to progress agreed workstreams.
- The role has no direct line management responsibility.
- May coordinate inputs from colleagues, technical SMEs, partners and subcontractors for analysis, proposals, business cases, project documentation, reporting or process improvement activities.
- May provide guidance to colleagues on relevant processes, tools, templates, data quality, research outputs, reporting or knowledge management resources.
- May support onboarding, knowledge sharing or informal coaching for colleagues involved in related workstreams.
About You
Essential Skills
- Good analytical and problem-solving skills, with the ability to gather, interpret and summarise information from multiple sources.
- Good written and verbal communication skills, including the ability to produce clear briefings, reports, documentation and presentation material.
- Good planning, organisation and time management skills, with the ability to manage multiple priorities and deadlines.
- Good commercial, operational or service awareness, with the ability to understand business objectives, customer/stakeholder needs and delivery constraints.
- High attention to detail and accuracy when working with data, documentation, requirements, governance processes or formal submissions.
- Confident user of Microsoft Office, particularly Excel, PowerPoint and Word.
- Ability to work independently while remaining collaborative and aligned to team priorities.
- Confidence using digital tools to improve research, analysis, productivity, reporting and knowledge management.
- Awareness of AI-enabled tools and their potential application to research, summarisation, analysis, reporting and productivity, with appropriate source checking and human review.
Essential Experience
- Experience in a business analyst, commercial analyst, performance analyst, project support, business development, operations, consulting, strategy, research or similar role.
- Experience gathering, analysing and presenting information to support decisions, planning, delivery or improvement activity.
- Experience working with multiple stakeholders to gather information, coordinate inputs and deliver outputs to deadline.
- Experience preparing structured business outputs such as reports, briefings, trackers, dashboards, business cases, proposals, process documentation or management information.
- Experience using business systems, reporting tools, CRM, project tools, spreadsheets or data repositories, or the ability to develop capability quickly.
- Experience working in a team environment while managing own workload and priorities.
Essential Qualifications
- Degree or equivalent professional experience.
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