Programme Support and Reporting

• Support the Senior Program Manager by entering training milestones, dependencies and risks into the overarching program plan for Practice Solutions change and transformation delivery.
• Help prepare reporting on training delivery, attendance, completion rates and feedback for inclusion in program updates and leadership materials.
• Maintain accurate records of training activity, attendance and outcomes, ensuring training data contributes to adoption and benefits tracking.
• Support program governance forums where training is on the agenda, helping to ensure that decisions and actions relating to training are followed through.

Feedback, Continuous Improvement and Needs Identification

• Help design and administer feedback mechanisms for training events, including post-session surveys, focus groups and informal channels.
• Help analyse feedback and usage data to identify what is working well, where improvements are needed and where new training is required.
• Support the timely implementation of feedback, working with trainers, content owners and stakeholders to refine sessions, materials and approaches.
• Assist in identifying opportunities for new training provision as lawyer needs evolve and the Firm’s AI and Practice Technology suite expands.

External Providers and Partnerships

• Support engagement with external training providers, vendors and academic institutions to identify, plan and support the delivery of external training events or internal training delivered by external providers.
• Assist with contracting, scheduling and quality assurance for external training, working with relevant teams across the Firm.
• Help build and maintain a network of trusted external partners to meet specialist or surge training needs.
• Keep up to date with developments in legal technology and AI training across the market, bringing relevant ideas and providers to the attention of the team.

Administration and Ways of Working

• Support administrative tasks associated with training, including invitations, joining instructions, attendance tracking, certifications, learning-management-system updates and record keeping.
• Help maintain a library of training materials, recordings and supporting collateral, ensuring that content is current, accessible and consistent in tone and quality.
• Support best practice in training coordination and design across Practice Solutions through the use of standard templates, processes and tools.
• Collaborate with internal teams, including project management, internal communications, learning, technology and business services, to ensure training activity aligns with existing channels, processes and formats.

Required Skills And Experience

• Some experience in, or a strong interest in, coordinating or supporting training programs within a professional-services environment, ideally in a program or change context.
• Good organisational and project-coordination skills, with the ability to plan, schedule and support the delivery of multiple concurrent activities to deadline.
• Good communication, stakeholder-management and interpersonal skills, with the ability to work effectively across internal teams and seniority levels.
• An interest in working with data, including the ability to help interpret feedback, attendance and adoption metrics and use insights to support decision-making and continuous improvement.
• Strong attention to detail and a service mindset, with a commitment to delivering well-run events and a positive learner experience.
• Willingness to work in a fast-paced and evolving environment where priorities may shift and new technologies are regularly introduced.

Preferred Skills And Experience

• Experience working in a global law firm or other partnership structure.
• Experience in a Big Four firm or other consultancy environment.
• An interest in AI platforms and legal technologies, including how lawyers can be supported to use them effectively.
• Experience working with learning management systems, virtual training platforms and event-management tools.
• Experience working with external training providers and academic institutions

What We Offer

At White & Case, you can make a real difference, work on cutting-edge deals that make the headlines and help shape the world we live in. We live by our values—to be pioneering, united and human—and we believe that you'll experience them from your first day. We will give you the support and training that will help you achieve your potential.

We believe that consistent high performance merits reward and support. Our compensation package reflects your calibre as a member of our market leading Practice Solutions team, and our benefits are designed to support your changing needs and priorities across different life stages.

We offer high-quality, internationally oriented work on the most challenging matters and an opportunity to work as part of a truly global organisation.

Location

This role is based in our London office.

Our standard office hours are 09:30-18:00, with a current requirement for 4 days (Monday - Thursday) in the office per week.

Firm Benefits

We offer a flexible range of benefits, services and programmes designed to help support your lifestyle requirements. Some of the benefits currently available include:

• Private medical insurance
• Pension plan with matched employer contribution up to 7.5%
• Yearly wellbeing fund
• Income protection
• Holiday purchase
• Life insurance
• Critical illness insurance
• Private GP services
• Travel insurance
• Dental coverage
• Cycle to work
• Holiday purchase (available during annual enrolment)

This role reports to

Senior Manager, Innovation and AI

Equal Opportunities

White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Note to Recruitment Agencies

Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.