Cashflows
Analyst - Portfolio Risk Management
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We are looking for an Analyst to join our Portfolio Risk Management team. The successful candidate will play a critical role in protecting the business from financial crime, operational risk, and reputational exposure. You’ll be part of a team managing a portfolio of merchants across a range of sectors and sizes, monitor transactional behaviour, investigate suspicious activity, and ensure compliance with AML, KYC/KYB, and card scheme requirements.
This role sits at the intersection of fraud prevention, risk assessment, and regulatory compliance. You’ll collaborate closely with teams across Risk and Compliance, Operations, Sales, and our external partners to support safe, scalable, and efficient growth.
What You’ll Be Doing
Risk & Portfolio Management
- Support the management of a portfolio of small, medium, and large merchants, assessing risk exposure and ensuring adherence to onboarding and risk-mitigation strategies.
- Monitor settlements, refunds, chargebacks, and transaction patterns to identify anomalies or emerging risks.
- Adjust risk parameters and make informed decisions to protect the business while supporting commercial opportunity.
- Conduct detailed financial and market analysis to identify key risks and calculate potential exposure.
Behavioural Analytics & Financial Crime Detection
- Review transactions using 3rd party and own monitoring systems to identify unusual patterns or potentially fraudulent activity.
- Analyse customer behaviour and merchant activity to detect risks and assess suspicious behaviour.
- Conduct in-depth investigations into flagged transactions, escalating cases where appropriate.
- Manage escalated alerts within in-house fraud tools and contribute to the writing and optimisation of fraud rules.
- Complete Suspicious Activity Reports (SARs) when required.
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Compliance & Regulatory Oversight
- Ensure compliance with AML laws, local regulations, and internal KYC/KYB guidelines.
- Support the underwriting team as needed to perform periodic customer reviews.
- Use third-party systems, data, and tooling (including credit reference agencies) to support risk, fraud, and AML assessments whilst policing card scheme compliance across the portfolio.
- Stay up to date with industry trends, regulatory changes, and emerging threats.
Cross-Functional Collaboration & Stakeholder Management
- Collaborate with risk and compliance colleagues, and other teams across the business to support investigations, collaborate on risk decisions, and manage at-risk situations.
- Liaise with merchants, partners, Customer Service, Sales, and Compliance teams to resolve issues and provide guidance.
- Maintain strong, long-term relationships with internal and external stakeholders, influencing strategic risk decisions.
Training, Projects & Continuous Improvement
- Support training and development across the Risk team and wider business.
- Contribute to strategic projects aimed at improving risk frameworks, tools, and processes.
- Provide practical, commercially aware solutions that help the company grow safely and efficiently.
Skills & Experience You’ll Bring
- Minimum 3 years’ experience in Risk, Fraud, Transaction Monitoring, or Underwriting.
- Strong understanding of card scheme rules, AML requirements, and transaction monitoring processes.
- Experience using credit reference agencies and third-party fraud/AML tools.
- Proven analytical ability with strong numeracy, quantitative skills, and attention to detail.
- Excellent communication skills, both written and verbal.
- Strong Microsoft Excel skills.
- Ability to work under pressure, manage changing priorities, and multitask effectively.
- Calm, patient approach to handling complaints and complex situations.
- Strong negotiation skills and the ability to influence stakeholders.
- Capacity to work independently and collaboratively within a team.
- Experience managing credit portfolios—experience with sports clubs is a plus.
- Flexible, decisive, and quick-thinking in fast-moving environments.
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What you'll get
Our benefits and perks include:
- Salary is competitive and negotiable.
- 25 days holiday per year, plus a day off on your birthday, a wellbeing day, and one day if you're moving house!
- Length of service holiday benefit – 1 day off for each year of service up to 28 days.
- Private Medical Insurance
- Electric Car Scheme
- Free access to a Mortgage Advisor
- 4x salary life assurance
- Income protection
- 6% employer pension contributions
- Health Cash Plan cover
- Charity matching & time off for volunteering
- Bike to Work Scheme
- Access to the People Hub which includes - Discounts with a range of retailers, wellbeing and exercise material, and a vast book of recipes!
- Hybrid working approach
- Option to apply for sabbatical leave
- Free fruit, cold & hot drinks, and snacks provided every week.
- And finally, we also throw a great staff party twice a year!
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