Analyst - Process Analytics - FCRM 5A

Minimum Qualifications

• High school diploma or equivalent;
• Fluent in English;
• Strong customer service orientation with the ability to communicate clearly with cardholders, merchants, and internal teams;
• Intermediate analytical skills with the ability to identify potential fraudulent activity through account and transaction reviews;
• Ability to acquire and apply job skills, company policies, and procedures effectively;
• Ability to complete assigned routine tasks accurately and within established guidelines;
• Ability to work on routine to semi-routine assignments while following established procedures;
• Excellent attention to detail and accuracy;
• Strong documentation and record-keeping skills;
• Good interpersonal skills with the ability to work effectively as part of different teams;
• Ability to organize, prioritize, and plan workload to meet deadlines;
• Good analytical skills and problem-solving abilities;
• Good IT literacy and ability to work across multiple systems and applications;
• Willingness to continuously learn fraud detection techniques, policies, procedures, and regulatory requirements.

Preferred Qualifications

• Previous experience in a fraud-related field is preferred;
• Experience working in a customer service, financial services, banking, or payments environment;
• Knowledge of fraud prevention, fraud detection, and transaction monitoring processes;
• Ability to identify suspicious transaction patterns and assess potential fraud risks;
• Experience working within SLA-driven operational environments;
• Ability to take ownership of investigations and apply logical thinking to resolve issues;
• Ability to build knowledge of fraud regulations, industry practices, and analytical methodologies;
• Ability to make an impact in a fast-paced environment while maintaining high levels of accuracy;
• Good computer skills including Microsoft Outlook, Excel, and other business applications;
• Knowledge of fraud management tools, case management systems, or similar platforms is a plus;
• Good and quick adaptation to internal systems, policies, and operational procedures.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Qualifications

• Bachelors - Business Analytics
• Bachelors - Computer Science
• Bachelors - Statistics
• Masters - Data Science

Certifications

• Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)
• Certified Fraud Examiner (CFE) - ACFE
• Certified Risk Professional (CRP) - Udemy

Required Skills

• Ab Initio
• Agile Methodology
• Alteryx
• Collaboration Tools
• Data Integration
• Data Modeling
• Demand Forecasting
• Design Thinking
• High Volume Replication
• Inclusion
• Informatica PowerCenter
• Matillion ETL
• Microsoft Excel
• Microsoft Power BI
• Microsoft Visual Basic for Applications
• Oracle Data Integrator (ODI)
• Personal Effectiveness
• Python (Programming Language)
• SAP BO Data Services (BODS)
• SnapLogic
• Statistics
• Tableau (Software)
• Talend
• VBA Macros

Language

• English (Required)

Language Proficiency -

• Proficient - C2

Additional Job Location -

Job Type

• Fixed Term (Fixed Term)

Job End Date

• 2027-10-19

Master Skill List -

• Process Analytics - FCRM

Remote Type -

• Office

Work Shift -

• With shift (United Kingdom)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is