Animal and Plant Health Agency
Animal Movement Reporting Lead
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Job Summary
Do you thrive in a fast-paced environment where you can make a real difference by delivering excellent service and supporting customers and stakeholders?
Can you confidently balance competing priorities, provide expert guidance, and help drive continuous improvement across operational services?
If so, we would love to hear from you!
APHA is a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, because it helps us be more innovative and make better decisions.
We are dedicated to being an inclusive employer, offering equitable opportunities for all individuals. Our goal is to build a diverse workforce, and we hope to attract applications from all backgrounds and underrepresented groups.
Job Description
We are looking for a proactive and organised individual to join our team in a varied operational role. You will require strong analytical skills with the ability to interpret complex data, identify trends and insights, and produce clear, accurate reports to support operational performance and informed decision-making. You will be working in a fast-paced environment, you will help deliver a high-quality service by supporting customers and stakeholders, providing advice and guidance, and ensuring work is completed accurately and in line with relevant policies and procedures. You will also have opportunities to support and guide colleagues, contribute to continuous improvement activities, and help the team adapt to changing priorities and business needs.
Key Responsibilities
- Communicate professionally with customers, colleagues and stakeholders through a variety of channels
- Provide clear advice and guidance on processes, requirements and timescales
- Support the effective delivery of team priorities, helping to coordinate workloads and maintain service standards
- Apply policies, legislation, governance requirements and operational procedures accurately and consistently
- Support the implementation of new processes and ways of working
- Produce reports, management information and operational updates to support decision-making
- Carry out quality assurance activities and identify opportunities to improve processes and service delivery
- Support and develop colleagues through knowledge sharing, coaching and day-to-day guidance where required
- Manage complex or escalated customer enquiries, issues and complaints professionally and effectively
- Undertake additional duties as required to support business priorities, including critical response activities when needed
Person Specification
The Following Experience Is Required For The Role:
- Strong data analysis skills with the ability to interrogate, interpret and present complex data, identify trends and patterns, and translate findings into clear reports to support operational performance and decision-making
- Strong leadership skills with the ability to motivate, support and develop others, including managing performance, wellbeing, conduct and attendance
- Excellent verbal and written communication skills, with a strong customer focus and the ability to handle telephone and email enquiries professionally and confidently
- Ability to make effective decisions using evidence, sound judgement and an understanding of operational context
- Strong organisational and planning skills, with the ability to prioritise workloads and maintain high levels of accuracy and attention to detail in a fast-paced environment
- Resilient, adaptable and proactive, with the confidence to navigate change, identify problems and solutions, and embrace new ways of working
- Competent in Microsoft Office applications
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Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Making Effective Decisions
- Delivering at Pace
We only ask for evidence of these behaviours on your application form:
- Communicating and Influencing
Technical skills
We'll assess you against these technical skills during the selection process:
- Data Analysis
Salary
Alongside your salary of £30,681, Animal and Plant Health Agency contributes £8,888 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
Further Benefits Offered Also Include:
- A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.
- An extensive range of learning & professional development opportunities tailored to your role.
- Access to a range of retail, travel and lifestyle employee discounts.
- Staff bonuses and recognition, salary sacrifice benefit options, and an employee discount scheme.
- Three days special leave with pay, per year, for volunteering (pro-rata for part time employees).
- Making it work for you - With so many flexible options, most people can find a work schedule to suit their circumstances.
These are just a few of our benefits we offer. To find out the full range of what we offer refer to the Information Pack attached for more detail.
Learning and Development
Everyone in APHA is supported to develop their skills and capabilities. When you join the Directorate, you will be welcomed into your new team through an induction programme that will provide you with helpful information on the civil service, our work and our policies. Your line manager will also work with you to establish your priorities for the year, developing a performance, learning and development plan tailored to you and your role.
In return for your dedication, we will support your ongoing personal development through appropriate training. Inclusion, support and the development of our people matter to us. We aim to support the career and personal wellbeing of everyone in APHA.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.
Application Process
You will be required to complete the following as part of your application:
- A CV submitted through an on-line tool accessed through the Civil Service Jobsite; there is no requirement to upload your personal CV.
- A 750 word Personal Statement.
- A 250-word Behaviour Statement for the lead Behaviour - Communicating & Influencing, following the Behaviour criteria outlined in the Success Profiles: Civil Service behaviours - GOV.UK framework for the grade of the role.
CV Guidance
Your CV should consist of your career history, including any key achievements and your main responsibilities in each role and be no longer than 2 pages. Your CV will be used to provide further context on your Personal Statement and scored against the essential criteria.
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Personal Statement Guidance
When completing your Personal Statement, please read and understand the Person Specification thoroughly, as this is what your written evidence will be assessed against. Please ensure you evidence the key personal qualities and experiences that align with the criteria. Consider the Person Specification and look to demonstrate how your previous experience may align with the expectations and be applicable to the role. The written evidence you provide must relate to your own experiences. Your layout is entirely your preference; you may choose narrative, bullets, etc.
We encourage you to use the full word allowance of the Personal Statement but not to exceed.
You may choose to address each criteria separately, however, one narrative example may cover and evidence several criteria.
Should a high volume of applications be received, an initial sift may be conducted using the Personal Statement.
Candidates who pass the initial sift may be progressed to a full sift and/or progressed straight to interview.
Sift and interview dates to be confirmed.
For further guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit the Civil Service Careers website. How to write your CV, Civil Service Careers
Stage 2
Preparing for the interview
During The Interview You Will Be Assessed Based On:
- Your previous experiences relevant to the role requirements outlined in the advert following the Success Profiles: Experience - GOV.UK framework.
- The Behaviours specified in the Job Advert, following the Behaviour criteria outlined in the Success Profiles: Civil Service Behaviours - GOV.UK framework for EO positions.
- The Technical Skill outlined in the advert following the Success Profiles: Technical - GOV.UK framework.
- A selection of Strength based questions related to the role requirements. Following the Success Profiles: Strengths - GOV.UK framework. There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
If you are selected for interview, you will receive an electronic notification to your Civil Service Jobs account.
Upon receiving the interview invitation, please log into the system to schedule your interview slot in advance.
Your interview will be conducted via MS Teams, and a link will be provided in your interview invitation.
Feedback will only be provided if you attend an interview or assessment.
The interview
The interview will follow a blended approach and will last approximately 45 minutes.
A blended interview aims to be more of a conversation at interview, offering a more inclusive approach.
The Strength and Behaviour based questioning explores what the candidate can and has done, but also their potential.
Behavioural questions will explore what you have done in previous jobs or experiences as well as what you have achieved and/or learned.
Strength questions will explore what you enjoy and your motivations relevant to the job role.
This Is An Example Of a Strengths-based Question:
“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”
Technical questions/ Presentation assess the specific professional skills, knowledge or qualifications required for the role.
After the interview
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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