Delta Housing
Anti Social Behaviour and Intervention Officer
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Anti-Social Behaviour and Intervention Officer
We are looking for an Anti-Social Behaviour and Intervention Officer to deliver the anti-social behaviour (ASB) and domestic abuse services and act as a subject matter expert regarding tenancy enforcement and safeguarding concerns. They will work collaboratively with the wider Neighbourhood Team and Customer Resolution Centre. Maintain strong relationships with key partners internally and externally in line with Delta Housing’s corporate objectives.
What you'll be doing
- To investigate incidents of anti-social behaviour and work towards a resolution in line with Delta Housing’s ASB & Hate Crime Policy.
- Use all suitable remedies to resolve tenancy breaches including the issuing of tenancy warnings and notices. The role may require the preparation of court paperwork and representing Delta Housing in court action against customers.
- To work with perpetrators of anti-social behaviour ensuring support is in place to help them sustain their tenancy where possible.
- To recognise and provide specialist advice to Delta Housing employees and customers where there are safeguarding concerns relating to children or adults at risk in line with Delta Housings Protecting People from Harm (Safeguarding) Policy.
- To attend multi-agency meetings as required including, but not limited to, MARAC meetings, Child in Need and Child Protection meetings, PSG meetings, Mental Health Forums and Community Trigger Review meetings.
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What we are looking for
- Experience of anti-social behaviour case management and multi-agency collaboration.
- Experience of working in a customer focussed role with proven ability to deal with conflict and difficult conversations.
- Knowledge of Housing regulatory standards, relevant policies and procedures and updated knowledge of Housing legislation, anti-social behaviour and domestic abuse.
- Understanding and managing safeguarding and vulnerable customers.
- Proven experience of applying The Anti-Social Behaviour, Crime and Policing Act 2014 and representing organisations in Court.
Please note the office expectancy of this role is as follows: You will be required in the office full time for a period of training before moving to hybrid working where you will be required a minimum of 2 days a week at the office or onsite, this may vary, as per business need.
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Benefits
- The salary for this post will be £37,270.80 Per Annum.
- Learning and development opportunities.
- Healthcare cash plan.
- Robust employee reward and recognition programme.
- Free and confidential Employee Assistance Programme.
- Volunteering programme.
- Competitive pension scheme.
- 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
- 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
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