WMJobs
Anti-Social Behaviour (ASB) Assistant
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Sandwell Metropolitan Borough Council,
Sandwell Council is extending its borough-wide Anti-Social Behaviour (ASB) Team as part of a significant investment to strengthen how we respond to ASB across the borough.
As an ASB Assistant
You will support the new single front door and structured triage model, ensuring that reports are logged accurately, cases are set up correctly, and residents receive a timely and professional response.
The role includes:
- Logging new ASB reports and ensuring accurate case recording
- Monitoring shared inboxes and supporting structured triage processes
- Preparing agendas, minutes, and action logs for tasking and review meetings
- Maintaining clear audit trails and supporting data quality checks
- Providing professional customer communication in line with the ASB Pledge
Essential requirements:
- Level 2 qualification in Numeracy and Literacy (or equivalent), or the ability to demonstrate equivalent knowledge and skills through relevant experience.
- Experience providing administrative support within a busy, customer-facing environment
- Strong organisational skills with high attention to detail
- Accurate data entry skills and confidence using electronic systems
- Clear written communication skills, using plain English
- Ability to handle sensitive information appropriately and escalate safeguarding concerns
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Additional information:
This role supports a high-profile service working with vulnerable individuals and complex community issues. The successful candidate will be calm, professional, and able to work effectively within a borough-wide team.
Closing date: 14th August 2026
Please submit a CV and supporting statement to Deborah_Huxton@sandwell.gov.uk before the closing date.
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to submit your CV as soon as possible. When submitting your CV and supporting statement, please refer to the supporting documents attached.
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If you are an internal candidate and currently at risk, please let the recruiting manager know.
If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV.
If you have a disability and require assistance in submitting your CV, please contact Deborah_Huxton@sandwell.gov.uk
For more information about working for Sandwell Council, our recruitment process, and our offer to you, please visit https://www.sandwell.gov.uk/counciljobs
Click here to find out more about our One Team Framework: Values and Behaviours https://www.sandwell.gov.uk/WeAreSandwell/council/story
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For an informal discussion, please contact Deborah Huxton Deborah_Huxton@sandwell.gov.uk
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