Wandle Housing Association Limited.
Anti-Social Behaviour (ASB) Officer
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Anti-Social Behaviour Officer (ASB Officer)
£40,500 per annum – Permanent – Full Time – Hybrid (2 Office Days per week)
This is a great opportunity to join the Housing team at Wandle Housing Association. We’re looking for a highly proactive and community-focused individual with high-quality customer service skills to join as the Anti-Social Behaviour Officer to support tenants and provide community safety across Wandle and our neighborhoods.
You will deliver a proactive service that includes investigation, prevention, partnership working, and, where necessary, enforcement action.
What you’ll be doing:
- Manage an ASB caseload taking direct ownership ensuring that every contact with the customer is recorded and to provide specialist advice, guidance, and support in respect of Anti-Social Behaviour and complex cases.
- Develop appropriate responses and solutions to ASB working in partnership with internal and external teams and coordinate implementation.
- Take responsibility for service-related complaints/enquiries from customers to ensure that the customer experience is positive, professional, and responded to in set timescales.
- Construct a robust evidential base for legal action ensuring that the provisions are clear, coherent, and well detailed while also identifying risk escalation at the earliest possible time to ensure that customers are safeguarded.
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What we are looking for:
- At least three years’ experience in anti-social behaviour, community safety, and a tenant-facing role.
- You will have a working knowledge of all legislation involving the management of ASB and an understanding of safeguarding and confidence in recognizing and escalating concerns appropriately.
- You will have the ability to adapt yourself to different stakeholders to ensure you can de-escalate tense situations and promote positive outcomes.
- Strong communication and relationship-building skills.
- Full UK driving licence and access to a car is desirable.
- Must have good IT skills, proficient in Microsoft packages, and confidence using new systems, with experience of CRM or case management systems being advantageous (Dynamics system experience would be a plus).
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Wandle offers great benefits across the business, please see the link for our Recruitment Pack here - Home - Recruitment Pack
Please click apply with your CV highlighting your suitability for the role. This role will be a 1-stage interview process.
Closing date: 9th August 2026 at 11:55pm
Shortlisting: 10th August 2026
In Person Interviews: Week Commencing 10th August and 17th August
Please note we are unable to sponsor Visa's, so to be able to work for Wandle you must already have and be able to provide proof of your Right to Work in the United Kingdom.
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