AOG & Express Operations Coordinator – Customs & Time Critical

Position:

AOG & Express Operations Coordinator – Customs & Time Critical

Shift Pattern:

Day Shift – 4 Days On / 4 Days Off

Salary:

To be confirmed

Department:

Operations / Time Critical Logistics

About the Role

We are looking for an experienced AOG & Express Operations Coordinator to join our time-critical operations team. The successful candidate will be responsible for managing urgent AOG (Aircraft on Ground), NFO (Next Flight Out), and express shipments from start to finish, ensuring all shipments are handled efficiently, accurately, and within strict operational deadlines.

The role requires strong knowledge of HMRC customs procedures, including both import and export customs entries, together with the ability to work calmly and effectively in a fast-paced, time-sensitive environment.

Key Responsibilities

• Manage AOG, NFO, Express and other time-critical shipments from booking through to final delivery.
• Coordinate urgent shipments with customers, airlines, carriers, agents, customs authorities, and other operational partners.
• Ensure shipments are monitored closely and proactively provide updates throughout the shipment lifecycle.
• Manage import and export customs entries in accordance with HMRC requirements.
• Ensure accurate preparation and submission of customs documentation.
• Apply strong knowledge of HMRC customs procedures and compliance requirements.
• Identify and resolve operational issues quickly to prevent delays.
• Coordinate collections, flights, customs clearance, and final delivery within required timelines.
• Handle multiple urgent shipments simultaneously while maintaining accuracy and attention to detail.
• Communicate effectively with customers and internal teams regarding shipment status and potential delays.
• Maintain accurate operational records and update relevant systems.
• Work closely with the wider operations team to ensure service levels and customer requirements are consistently met.
• Escalate operational or customs issues when required.