London Borough of Brent
Appeals Officer
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Salary range: £34,998 - £37,692 p.a. inc. London weighting
Contract: Permanent
Hours of work: 36 hours per week
Location: Civic Centre
About the role
We are seeking a diligent and customer-focused experienced PCN Appeals Officer to join our Parking Services team. This important role involves reviewing and responding to representations and appeals relating to Penalty Charge Notices (PCNs), ensuring that each case is handled efficiently, fairly and in accordance with statutory guidance, relevant legislation and established procedures. The postholder will also be responsible for supporting the debt registration and enforcement processes.
In this role, you will:
- Review and assess representations against PCNs, applying relevant legislation, policies, and procedures.
- Communicate clearly and professionally with members of the public, providing accurate information and guidance regarding parking enforcement and representations.
- Prepare written responses to representations, ensuring clarity, accuracy, and consistency.
- Maintain detailed records of all representations and decisions using company systems.
- Liaise with internal teams and external agencies as required to gather information and resolve cases.
- Contribute to the continuous improvement of the representations process, identifying opportunities for efficiency or enhanced customer service.
About you
We are looking for someone who:
- Proven experience of processing representations is essential
- Strong written and verbal communication skills.
- Excellent attention to detail and ability to interpret legislation and policy.
- Ability to handle sensitive situations with tact and professionalism.
- IT literate, with experience using databases and Microsoft Office.
Why join us?
We know people do their best work when they feel valued, supported and able to grow. At Brent, you will benefit from:
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- 27 days' annual leave, rising with length of service, plus bank holidays
- Local Government Pension Scheme with generous employer contributions
- Hybrid and flexible working options available for most roles
- Supportive family-friendly policies, including carers’ leave, paternity leave and compassionate leave for eligible employees
- Health and wellbeing support, including eye test support and a 24/7 Employee Assistance Programme
- Financial wellbeing support, including education sessions, childcare deposit loans and season ticket loans
- Travel support, including affordable parking nearby, a Cycle to Work scheme and onsite facilities
- Learning and development opportunities to support your career
- Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure and entertainment
To learn more about our staff benefits, visit Our offer to you.
How to apply
Please note that employees must have successfully completed their probationary period before applying for this vacancy
Closing date: Thursday, 15 October 2026 (23:59)
Interested in applying? Click "Apply Now" to begin your application.
You will need to submit a supporting statement demonstrating how you meet the essential criteria in the job description. This is a key part of the selection process, and applications without a supporting statement may not be considered. You may also upload a CV to support your application, but it cannot replace the supporting statement.
We reserve the right to close this vacancy early if we receive a high volume of applications. If you are interested, we encourage you to apply as soon as possible.
Applications from candidates who have applied for this role in the last 6 months will not be considered.
Brent Council values the diversity of its community and aims to have a workforce that reflects the people we serve. We welcome applications from all sections of the community and encourage applicants to complete the diversity survey section of the application.
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We are committed to fostering an inclusive workplace where everyone is treated with dignity, respect and fairness. We expect all employees to demonstrate a commitment to equality, diversity and inclusion and to promote inclusive, non-discriminatory practices in their work. This commitment forms part of our recruitment process, and candidates may be assessed on their understanding of and ability to contribute to an inclusive working environment.
The information we collect from you will be shared with Cifas, who will use it to help prevent fraud and other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details on how your information will be used by Brent and Cifas, and your data protection rights can be found here https://www.cifas.org.uk/fpn.
As a Disability Confident employer, we guarantee an interview to disabled applicants who meet the essential criteria for the role. This includes people with hidden disabilities, long-term health conditions, diagnoses and mental health conditions. We also guarantee an interview to care-experienced applicants who meet the essential criteria. Information shared for this purpose will be treated fairly and used only to confirm eligibility under these schemes.
If you need reasonable adjustments at any stage of the recruitment process, please contact recruitment@brent.gov.uk.
Brent has a positive approach to flexible working.
Job Description [https://www.brent.gov.uk/-/media/files/brent-job-descriptions/2026/3187-pcn-appeals-officer-jd.pdf?rev=-1]
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