Central Bedfordshire Council
Appeals & Quality Manager
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Team: Revenues & Benefits
Job Family: Providing M – CBG11
Salary: £42,396 - £45,758 per annum pro rata
Hours: 37 hours per week
Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month.
Contract Type: Hybrid – Permanent
Closing Date: 18th October 2026
Interview Date: 27th October 2026 – In person at Priory House, Chicksands, Shefford
Make a Difference in a Service That Matters
We are seeking an Appeals and Quality Manager to support both the quality of decisions made by our Council Tax Billing and Benefits Team, and to lead on dealing with appeals.
About the Role
Reporting to the Subsidy and Overpayments Manager, you will deal with appeals and manage the checking regime, ensuring the delivery of high-quality decisions and excellent customer outcomes.
Key responsibilities include:
- Deal with formal appeals against decisions on Council Tax liability, Local Council Tax Reduction (Support), Housing Benefit and Discretionary Payments: Review decisions and prepare submissions to an independent Tribunal.
- Present appeals to independent Tribunals being Valuation Tribunal or Tribunal Services.
- Manage the checking regime for the quality of administration of decisions relating to Council Tax liability, Local Council Tax Reduction (Support), Housing Benefit and Discretionary Payments.
- Manage the Appeals and Quality Officer.
- Supporting the leadership of the Council's Council Tax, Housing Benefit, Local Council Tax Reduction (Support) and discretionary awards services.
- Providing expert advice to staff.
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About You
We’re looking for a motivated, detailed-orientated and confident senior practitioner with an extensive and in-depth knowledge of the regulations and law for either all or some of the following areas: Council Tax liability, Housing Benefit and Local Council Tax Reduction (Support).
- You are currently or have recently (within the last year) worked in any of the following Council Departments: Council Tax liability, Housing Benefit and Local Council Tax Reduction (Support), or in a senior or management role.
- You will have demonstrable experience of administering all aspects of either Council Tax liability, Housing Benefit or Local Council Tax Reduction (Support).
Our Offer
We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page.
Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.
Safeguarding:
Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
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Your application to us is a reflection of who you are professionally and should give us an accurate and authentic picture of your skills, experiences and if applicable qualifications. Before you submit your application, we will ask you to confirm if you have used AI.
All new starters will join us on a four-month probationary period. During this time, if you are offered a Hybrid role you will be required to attend a Central Bedfordshire Council office location more frequently to support thorough and well-supported onboarding into your role. Please keep this in mind if you anticipate extensive travel to Central Bedfordshire.
Please note we are unable to offer sponsorship for our roles. Successful applicants that may require a visa will need to consider the options for obtaining and/or maintaining the legal right to live and work in the UK for the duration of the contract offered.
Free information, advice and guidance into work or learning
Bedfordshire Employment and Skills Academy (BESA) provides free, impartial, information advice and guidance to those aged 16+ looking to get into work, learning or exploring a change of career.
For an informal discussion about this position, please contact:
- Stephen Knight at Stephen.Knight@centralbedfordshire.gov.uk or call 0300 300 5238
- Julie Luckman at Julie.Luckman@centralbedfordshire.gov.uk or call 0300 300 4154
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