GenetiQ
Application Business Consultant
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Application Business Consultant
About Us
GenetiQ delivers perfect-fit software solutions that elevate the businesses of our customers. Powered by our customer-focused, collaborative and innovative team, our software is used by more than 2,500 businesses worldwide.
Continuously innovating since 1992, our open and trusting environment has created lasting relationships. GenetiQ's founders and many of our first team members are still a core part of the organisation. Our people drive our culture and success and our goal is to inspire, support and help them to develop – and enjoy – their careers.
GenetiQ was honoured in the Deloitte Fast 50 for the fourth year running in 2020. To stay future-focused, we are always looking for dynamic team players who are customer-focused and share our enthusiasm for technology. If this sounds like you, then come elevate your career at GenetiQ.
Scope of Role
Application Business Consultants within the CSO are responsible for planning and delivering consultancy to our existing customer base, ensuring new or changed processes and modules are implemented to meet the customer’s needs.
All activities needed with the customer can either be off or on-site; if needed, the Application Business Consultant must be able to visit any customers when required.
Responsibilities
- To carry out fact finding and process reviews to fully understand the customers processes and requirements to be able to recommend next steps.
- To take responsibility for job planning, delivery and completion.
- To implement new integrations, modules and functions on the customer site.
- To train the customer's team and provide knowledge transfer in the operation of modified software, as and when required.
- To provide accounts application training & consultancy for the customer.
- To liaise with the customers to help confirm requirements producing specifications for modifications to the software.
- To assist the development team with understanding specifications during the development of modifications and subsequently test and document developed changes.
- To always assist the support function on current or previously implemented systems, as and when required, by taking support calls from clients when appropriate.
- To cover for colleagues, as and when required, in all areas where knowledge overlaps, and to undertake other such duties as may reasonably be requested.
- To escalate any complexities to the professional services team leader.
- Can present at a senior level and ensure the presentations are pitched commercially and are focused on the customer's needs.
- Negotiates with the customer ensuring any conflict is managed professionally.
- Lives the core values and takes responsibility for ensuring an experience of excellence for the customer.
- Demonstrates strong communication skills, both verbal and written.
- Timesheet completion in line with company procedures.
- To ensure agreed work is invoiced and all hours are billed to the customer.
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Preferred Qualifications and Experience
- 4-5 years’ experience of implementing and configuring ERP solutions.
- Experience with GenetiQ iQ would be a distinct advantage.
- Strong personal and customer communication skills.
- Ability to juggle and manage projects.
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Key Metrics
- 60% of weekly hours are billable.
- Completion of projects on target.
- Evaluation of customer satisfaction of the implementation process.
Benefits and Culture
Our perfect fit ethos extends to our employees, ensuring that our roles, environment, benefits and progression paths are geared toward their professional and personal development. As a member of the GenetiQ family, you'll have the freedom to unleash your creative genius, the support to make your ideas a reality, and the opportunity to grow both personally and professionally.
With our award-winning employee engagement program, we've cultivated a workplace culture where our employees feel like part of a close-knit family. Our year-round calendar of social events and activities, including summer BBQs, golf outings and charity hikes, is just one way we ensure our team's wellbeing and happiness are at the heart of everything we do.
In addition to a competitive salary and an awarding winning culture, we offer a great range of benefits including:
- Healthcare: Health and wellbeing matter to us so we offer private healthcare to our employees.
- Flexibility: Our flexible working plan helps employees to manage a better work-life balance.
- Pension plan: We contribute a % of an employee’s salary, helping them plan for the future.
- Exercise reimbursement: Whether it's a gym or a golf club membership, we support the efforts of employees to keep active.
- Holidays: GenetiQ offers 25 paid holidays, plus bank holidays.
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