Launch your engineering career as an Application Engineer Apprentice in Uxbridge!

Ideal for STEM graduates with no prior experience needed, you'll gain hands-on experience in technical customer support, product testing, and delivering training while completing a Level 3 Digital Support qualification for fast-tracked growth.

Most of your apprenticeship is spent working.

You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Provide product and application support for customers via phone, with occasional on-site visits
• Provide continued support for Sales Engineers
• Test technical applications and create reports
• Plan, develop, and deliver training on existing products
• Control the preparation, management, and fixing of demonstration equipment for Sales Engineers
• Upskill and train sales staff on technical aspects of the product range, both in-person and online
• Proactively identify areas to improve department operational efficiency and initiate projects to achieve those improvements
• Understand and observe company and department policies and procedures
• Proofread and modify all new product release materials (such as product literature, technical and sales manuals, and training manuals) through coordination with the parent company
• Attend and support marketing exhibitions
• Travel across the UK and Ireland when required (minimum two nights per month) for sales team development and ad-hoc customer support

Where you'll work

Stockley Park
Uxbridge
UB11 1HU

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PAREto LAW LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• Apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• Provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• Operate digital information systems, for example: Management, Finance, Human Resources, Bespoke departmental or organisational systems or databases
• Communicate effectively through a variety of different channels using terminology appropriate to the audience
• Use digital resources to extend own knowledge and skills relevant to their role
• Risk assess the organisational impact of decisions that they take
• Use digital systems to identify productivity and performance improvements
• Use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
• Maintain system security in line with organisational policies.
• Support digital operations or digital change and transformation activities.
• Investigate application problems and enable resolution to maintain productivity and improve quality of service.
• Coach and guide stakeholders to develop their applications skills to use digital systems effectively.
• Monitor data to analyse systems use and provide insights to recommend use or applications developments.
• Support customers in the use of applications and services through digital channels.
• Diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
• Maintain end-user systems physically or remotely. For example: software, hardware or operating systems
• Provide and direct end-users to tools and resources to help them resolve their digital problems.
• Use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• Apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• Provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• Operate digital information systems, for example: Management, Finance, Human Resources, Bespoke departmental or organisational systems or databases
• Communicate effectively through a variety of different channels using terminology appropriate to the audience
• Use digital resources to extend own knowledge and skills relevant to their role
• Risk assess the organisational impact of decisions that they take
• Use digital systems to identify productivity and performance improvements
• Use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
• Maintain system security in line with organisational policies.