Focus Group
Application Lead - ServiceNow CMDB/ CSDM
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Application Lead - ServiceNow CMDB/CSDM
UK • Remote
£34,000-£42,000 (Dependant on experience) + benefits
Focus Group is seeking an Application Lead (ServiceNow CMDB) to take strategic ownership of our ServiceNow platform. This role involves driving platform performance, data integrity, and continuous improvement while aligning solutions with business and customer outcomes.
About the Role
You will act as the subject matter expert for CMDB and Configuration Management Database Service Management (CSDM), responsible for:
- Ensuring the strategic development, configuration, and optimisation of the ServiceNow platform across the organisation.
Key Responsibilities
- Own and deliver the roadmap for CMDB and CSDM, ensuring alignment with business and customer needs.
- Act as the technical authority for configuration data structure, classification, and integration across the organisation.
- Lead platform configuration, administration, and release management in both Business-as-Usual (BAU) and project work.
- Design and optimise CMDB schema, data models, and workflows, adhering to best practices.
- Drive process efficiency through automation, performance optimisation, and full utilisation of out-of-the-box capabilities.
- Plan and execute release cycles, covering upgrades, enhancements, testing, and comprehensive documentation.
- Collaborate closely with stakeholders across business and technical teams to gather requirements and deliver scalable solutions.
- Serve as the key liaison with ServiceNow partners and managed service providers.
- Support the onboarding of new teams and acquisitions into the platform, ensuring smooth integration and adoption.
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Requirements & Preferred Qualifications
Must-Have Skills & Experience
- Strong platform administration, configuration, and release management experience on ServiceNow.
- In-depth knowledge of CMDB, including schema design, data modelling, and governance.
- Solid understanding of CSDM principles and best practices.
- Extensive experience in designing and optimising enterprise workflows and platform performance.
- Excellent stakeholder management skills, with the ability to translate technical concepts into business-friendly language.
- Experience in managing third-party vendors and driving delivery outcomes.
- Analytical mindset focused on data architecture and continuous improvement.
- ServiceNow Certified System Administrator (SA)
- ServiceNow Certified Implementation Specialist (Discovery)
- Good knowledge of ITIL and configuration management best practices.
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Nice-to-Have Experience
- ServiceNow Certified Application Developer (CAD) or Certified Technical Architect (CTA)
- Experience with the ServiceNow ITOM suite
- Background in platform performance tuning and optimisation
- Experience in complex environments (e.g., telecoms, managed services, SaaS)
- Strong understanding of enterprise-level data architecture and modelling
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