UK Civil Service
Application Operations Engineer
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Application Operations Engineer
Salary/Rate
£530 per day (non-negotiable)
Contract Length
12 Months
Working Pattern
1 day per week onsite (Exeter)
INSIDE IR35
Enhanced Clearance may be preferable
Short Description of the Role
We're seeking an experienced Application Operations Engineer to join a team supporting a modern, business-critical digital platform currently being expanded across the organisation. This is an exciting opportunity to work on a next-generation application, supporting its ongoing development, configuration, and operational rollout as it replaces legacy systems.
You'll play a key role in configuring application products, supporting service delivery, and ensuring users have access to the tools and data they need. Working within a collaborative, multi-disciplinary environment, you'll help maintain platform stability while contributing to continual service improvements.
Key Responsibilities
- Configure and maintain products within a modern enterprise platform.
- Develop and maintain product templates using templating and document layout technologies.
- Support the onboarding and ongoing configuration of new products and services.
- Collaborate with delivery teams and stakeholders throughout implementation and operational support.
- Manage Incidents, Problems and Changes using IT Service Management processes and tooling.
- Support routine application maintenance, administration and operational activities.
- Assist with testing, validation and verification of new platform functionality.
- Monitor application performance and help ensure services meet business and operational requirements.
- Work collaboratively within a multi-disciplinary support team to deliver high-quality service.
- Contribute to continual service improvement initiatives and process enhancements.
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Essential Experience
- Experience using templating languages such as Handlebars.js, Mustache.js, or similar.
- Experience with document generation or layout tools such as Typst.
- Experience supporting or administering enterprise applications within a production environment.
- Strong background in application configuration and operational support.
- Experience working with ITIL processes, including Incident, Problem and Change Management.
- Experience using ServiceNow or similar IT Service Management platforms.
- Ability to investigate, troubleshoot and resolve application issues.
- Experience carrying out routine maintenance, administration and technical support activities.
- Understanding of software testing principles and supporting test activities.
- Strong communication skills with the ability to work effectively with technical and non-technical stakeholders.
- Excellent problem-solving skills with a proactive and ownership-driven approach.
- Experience working within collaborative, multi-disciplinary teams.
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Desirable Experience
- Knowledge of configuration management and service availability best practices.
- Experience supporting cloud-hosted or modern digital platforms.
- Understanding of Continual Service Improvement (CSI) methodologies.
- Experience working within Agile delivery environments.
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