InterSystems UKI
Application Specialist- PAS
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Job Title
The Application Specialist will use their healthcare, business, and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard, and timely manner. The Application Specialist will become an “expert” product resource for customers and will be expected to understand the customer process, assess solution best fit, and advise the customer on how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution, whilst keeping customer-specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential that they keep up to date with new product developments as they become available through the normal product release cycle. This role will act also as a Subject Matter Expert for the PAS of our TrakCare Product. The successful individual will have come from a Healthcare Billing background and have an in-depth knowledge understanding of the billing rules and billing workflows and requirements within the private and public hospitals in the UK.
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The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.
Skills and Experience
Essential
- Excellent communication skills and experience of conducting customer training, workshops, and/or presentations
- Excellent consultative skills: ability to articulate and communicate ideas
- Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
- At least 3 years’ experience working in healthcare and a good understanding of PAS processes in the UK
- Deep understanding of the billing rules and billing workflows and requirements within the private and public hospitals in the UK
- Experience contributing to a multi-disciplined team
- Experience with writing functional documents
- Experience of business process mapping
- Knowledge of Information Systems
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Desirable
- Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses
- Experience implementing software solutions
- Exposure to IT services in a customer-facing setting
- Previous experience as an Application or Configuration Specialist
- Previous experience of change management
- Good computer skills
- Experience conducting software testing
Education & Training
Desirable
- University degree in Science or Engineering or Clinical
- Proficiency in English
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