InterSystems UKI
Application Specialist- PAS
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Role Description
The Application Specialist will leverage their healthcare, business, and InterSystems product knowledge to ensure successful, standard, and timely contracting and implementation of InterSystems products. The Application Specialist will serve as an expert product resource for customers, understanding customer processes, assessing solution best fit, and advising customers on the best implementation of standard solutions as early as possible. They will advise customers on maximizing benefits from the solution while minimizing customer-specific work and liaising with various areas of the business accordingly. Keeping up to date with new product developments through the normal product release cycle is essential. This role will also act as a Subject Matter Expert for the PAS of our TrakCare Product. The successful individual will have come from a Healthcare Billing background and have an in-depth knowledge of billing rules, billing workflows, and requirements within the private and public hospitals in the UK.
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The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.
Skills and Experience
Essential
- Excellent communication skills and experience of conducting customer training, workshops, and/or presentations
- Excellent consultative skills, ability to articulate and communicate ideas
- Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
- At least 3 years’ experience working in healthcare and a good understanding of PAS processes in the UK
- Deep understanding of the billing rules and billing workflows and requirements within the private and public hospitals in the UK
- Experience contributing to a multi-disciplined team
- Experience with writing functional documents
- Experience of business process mapping
- Knowledge of Information Systems
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Desirable
- Experience in communicating with key stakeholders at various levels within healthcare organizations which may be government/public and/or private sector businesses
- Experience implementing software solutions
- Exposure to IT services in a customer-facing setting
- Previous experience as an Application or Configuration Specialist
- Previous experience of change management
- Good computer skills
- Experience conducting software testing
Education & Training
Desirable
- University degree in Science or Engineering or Clinical
- Proficiency in English
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