XPS Group
Application Support Analyst
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Location: Newcastle
Employment Type: Permanent, Full Time
Grade: Senior Associate
Remote
REQ003834
For applicants this role can be remote in the UK or hybrid. Please note that eligibility for Non-Police Personnel Vetting (NPPV) Level 2 and Level 3 clearance requires applicants to have been continuously be resident in the UK for a minimum of three years.
About XPS Group
XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.
About The Role
This role sits within the Business Service Group (BSG); a centralised technical team who manage and maintain the core software packages used to deliver pension administration services to the Schemes administered within XPS. Currently, the following line of business applications are supported by this role:
- Alfresco – Electronic Document Management and Workflow
- Altair, Compendia and PenScope – Pensions Administration system
- Resourcelink – Pensioner Payroll
- MyPension – Online member portal
The role will not be limited to supporting the above applications only and you will be given the opportunity to work across a variety of other applications. This will allow you to develop additional skills and enhance your technical knowledge in areas such as online capabilities, artificial intelligence/software robotics, large scale data manipulation and management information reporting.
Key Responsibilities
- To provide a helpful and approachable, second line support service for internal staff experiencing software challenges. This can be in the form of ensuring new work requests are fully recorded and helping with the completion of recurring support tasks.
- The support and production Management Information / Business Intelligence data sets and reports.
- Undertake bulk data loading activity into various systems.
- To support the SharePoint sites used within the BSG team and XPS administration business.
- To protect the data of our customers by understanding and adhering to GDPR requirements at all times.
- To be agile in responding to changing workload volumes, whilst recognising the requirement to communicate appropriately when peaks are identified.
- Be open to suggesting improvements to existing processes to facilitate the Continual Service Improvement of the work undertaken by the role and within the wider team.
- Deliver fantastic interactions on behalf of the team, inside set timescales for each individual who seeks assistance.
- To provide an expert email driven Helpdesk service to our internal and external customers, who may be experiencing challenges accessing online portals provided by XPS.
- To effectively liaise with third party support vendors as part of any support resolution process.
- Embracing and promoting the XPS Values.
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Essential
Your Profile:
- Willingness to learn new applications and grow technical knowledge. To want to invest in self- development and learning new skills or application of existing skills.
- Experience in manipulating and transforming data.
- Experience using Microsoft Office 365.
- Understanding of data protection and compliance principles, namely GDPR. As well as understanding and appreciating how a regulated framework impacts the processing of data sets.
- Excellent interpersonal skills with the ability to communicate effectively to stakeholders of all seniority levels, from a range of diverse backgrounds and via a range of methods; including telephone, Instant Message and Video Conference.
- Experience of being accountable, with the ability to work independently and where necessary, from home (without a team physically located around you). Proactive, reliable and able to prioritise.
- The ability to assess and document client issues, user experiences and internal processes by applying a logical approach to problem solving
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Desirable
- Experience of working with pension administration or electronic document management systems.
- Experience in MS SQL server (particularly T-SQL scripting, stored procedure development and database design) and other programming/scripting languages (such as JavaScript, C# and Visual Basic) and working in development environments such as Visual Studio.
What We Offer
- Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts.
- We support our team with a flexible benefits scheme, employee assistance, and digital GP service.
- Participating in volunteering events is encouraged with paid volunteer days available.
- Referral bonuses are offered for introducing suitable candidates to XPS.
How To Apply
Interested candidates should submit applications via Apply Now option or contact recruitment@xpsplc.com for more information. Join XPS Group and contribute to a dynamic and inclusive workplace.
Equal Opportunities Statement
XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.
Eligibility
Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.
Who Are We
To find out more please visit: www.xpsgroup.com
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