The Royal Berkshire
Application Support Analyst
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Applications Support Analyst
As an Applications Support Analyst you will work in a support team, responsible for supporting all RBFT digital applications. This includes the carrying out of tasks associated with the system administration and data integrity of all configuration changes and ensuring that all Trust level changes are undertaken and synchronised across test and production domains.
The post holder will provide digital system application level technical support for end users and is responsible for developing excellent working relationships with key stakeholders both external and internal.
Responsibilities
- Ensure that Change Control Procedures are followed, including the submission of Requests for Change (RFCs) to the Change Control Board, the execution of the technical change and the completion of documentation including keeping all paperwork up to date.
- Provide support and administration for all Trust digital applications and clinical systems, including those managed by shadow IT or without an identified owner.
- Assist with technical issues with guidance, for the system in liaison with service users and promote best practice by regular communication with service users and heads.
- In conjunction with the team, manage and action all requests for change by liaising with suppliers for functional changes which fall outside system administration functionality.
- Provide technical support to users experiencing issues with allocated systems.
- Participate in project work as appropriate to support system developments and project manage upgrades as required.
- Implement policies, procedures and protocols for the applications and propose any system changes which may impact across other trust services.
- Work closely with other workstreams to ensure all planned and unplanned system downtime is managed as effectively as possible and causes the least amount of disruption to hospital staff.
- Liaise with the Service Desk provider to ensure there is sufficient cover during system upgrades and staff informed of all system changes.
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Diversity and Inclusion
Diversity makes us interesting… Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
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We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
Application Support
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Contact Information
For further details / informal visits contact:
Name: Fran Paguillo
Job title: Digital Applications Support Manager
Email address: fran.paguillo@royalberkshire.nhs.uk
Telephone number: 07810698366
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