Work Force Nexus
Application Support Analyst
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location: United Kingdom
Employment Type: Full-Time
Work Arrangement: Remote
Experience: 1–3 Years
Job Overview
We are looking for a proactive and technically minded Application Support Analyst to join our IT team. This role is ideal for someone who enjoys troubleshooting application issues, supporting users, investigating incidents, and working with technical teams to maintain reliable business applications.
Key Responsibilities
- Provide application support to internal users and business teams.
- Troubleshoot application errors, access issues, performance problems, and system incidents.
- Log, prioritise, investigate, and resolve incidents in line with agreed SLAs.
- Perform root-cause analysis and escalate complex issues to development or infrastructure teams.
- Monitor application availability, performance, and system alerts.
- Support application deployments, upgrades, patches, and configuration changes.
- Use SQL queries to investigate application and database-related issues.
- Analyse system logs and error messages to identify potential causes.
- Maintain accurate technical documentation, knowledge articles, and troubleshooting guides.
- Work with developers, infrastructure teams, vendors, and business stakeholders to resolve issues.
- Participate in testing and validation of application fixes and enhancements.
- Identify recurring incidents and recommend preventative solutions.
- Follow ITIL-based incident, problem, and change management processes.
- Provide clear and professional communication to users throughout the support lifecycle.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Required Skills & Experience
- 1–3 years of experience in Application Support, IT Support, Technical Support, or Systems Support.
- Strong troubleshooting and analytical skills.
- Experience supporting business applications in a production environment.
- Working knowledge of SQL and relational databases.
- Familiarity with application logs, monitoring tools, and incident investigation.
- Experience using ticketing or IT service management systems such as ServiceNow, Jira, or similar.
- Understanding of ITIL principles and incident management.
- Good knowledge of Windows environments and basic networking concepts.
- Ability to understand technical issues and communicate solutions clearly.
- Strong written and verbal communication skills.
- Ability to prioritise multiple incidents and work effectively under pressure.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable Skills
- Experience with cloud platforms such as Microsoft Azure or AWS.
- Knowledge of APIs, REST services, JSON, or web technologies.
- Experience with PowerShell or basic scripting.
- Exposure to CI/CD, application deployment, or DevOps environments.
- Knowledge of monitoring tools and application performance management.
- ITIL Foundation certification or equivalent experience.
- Experience supporting ERP, CRM, finance, HR, or other enterprise applications.
What We Offer
- Competitive salary based on experience.
- Hybrid working opportunities.
- Professional training and career development.
- Exposure to modern business applications and cloud technologies.
- Collaborative and supportive IT environment.
- Opportunities to progress into Application Support Engineer, Systems Analyst, or Application/Technical Specialist roles.
- Employee benefits and annual leave package.
Skills: skills, application, basic, management, IT
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location