Netrolynx AI
Application Support Analyst
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About The Company
Quantock Talent Limited is a reputable recruitment agency specializing in connecting talented professionals with leading organizations across various industries. With a commitment to excellence and a deep understanding of market dynamics, Quantock Talent Limited strives to deliver tailored recruitment solutions that meet the unique needs of both clients and candidates. Our focus is on fostering long-term relationships built on trust, integrity, and mutual success, ensuring that every placement contributes to the growth and success of the organizations we serve.
About The Role
Our Reading-based client is seeking an Application Support Analyst to join their dynamic Support team on a permanent basis. This role offers the flexibility of remote work, with occasional travel to their Reading office as needed. The successful candidate will work closely with a global support team and report directly to the Support Manager. The primary focus of this role is to provide high-quality application support for their software applications, which are developed using a combination of.Net and mobile technologies. The role involves troubleshooting, deployment, and client communication, ensuring that customer issues are resolved efficiently and effectively. The ideal candidate will possess strong technical skills, excellent communication abilities, and a customer-centric approach to support.
Qualifications
The ideal candidate should have a strong background in application support or related roles, with proficiency in SQL and scripting languages. A solid understanding of .Net technologies and mobile platforms is essential. Candidates should possess excellent problem-solving skills, attention to detail, and the ability to work effectively both independently and as part of a team. Previous experience in a remote support environment is advantageous. A degree in Computer Science, Information Technology, or a related field is preferred but not mandatory if complemented by relevant experience. Strong communication skills and the ability to manage multiple priorities under pressure are also key requirements.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Responsibilities
- Serve as the primary contact for clients across multiple global locations, providing timely and effective support for software applications.
- Log, investigate, and resolve customer requests, ensuring adherence to defined Service Level Agreements (SLAs) while maintaining transparent communication with clients.
- Deliver exceptional customer service by understanding client needs and providing clear, professional communication throughout the support process.
- Perform remote deployment and configuration of applications, with occasional on-site visits when necessary.
- Maintain comprehensive documentation including support request records, troubleshooting guides, and process documentation to facilitate ongoing support and knowledge sharing.
- Conduct testing and quality assurance on new and existing software releases to ensure stability and performance standards are met.
- Proactively identify opportunities to improve support processes and enhance the overall customer experience.
- Provide training sessions to clients and colleagues to facilitate better understanding and usage of software applications.
- Participate in scheduled out-of-hours on-call support to address urgent client issues outside of regular working hours.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
This role offers a competitive salary of up to £35,000 per annum, complemented by a comprehensive benefits package. Employees will enjoy the flexibility of 100% remote work, allowing for a healthy work-life balance. The company provides opportunities for professional development and growth within a supportive environment. Additional benefits include health insurance options, paid holidays, and the chance to work with innovative technologies on a global scale. The organization fosters a collaborative culture that values initiative, continuous learning, and employee well-being.
Equal Opportunity
Quantock Talent Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, ethnicity, gender, age, sexual orientation, disability, religion, or any other protected characteristic. We believe that a diverse workforce enhances our ability to serve our clients and provides a richer, more innovative work environment for our team members.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location