Allegis Global Solutions
Application Support Analyst - CAFM (MRI Concept/Evolution)
Birmingham
Posted about 11 hours ago
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Title: Application Support Analyst - CAFM (MRI Concept/Evolution)
Duration: Sept 2026 – Feb 2026 Rolling Contract (Potential Extension)
Location: Birmingham Offsite location, Birmingham, United Kingdom, BB12 3BB (Hybrid Working)
Key Responsibilities
- Provide day-to-day support for MRI Concept/Evolution CAFM applications.
- Manage and resolve incidents, service requests, and system issues through to completion.
- Investigate and troubleshoot application, configuration, and data-related issues.
- Maintain CAFM configuration including PPM schedules, maintenance frequencies, asset records, work orders, and user accounts.
- Support operational users, contract teams, and engineers with system-related queries.
- Run standard and ad-hoc reports to support operational and compliance requirements.
- Perform data validation, data cleansing, and reconciliation activities.
- Support testing, system upgrades, releases, enhancements, and configuration changes.
- Assist with integrations between MRI Concept/Evolution and connected business systems.
- Support contract mobilisations, data migration activities, and User Acceptance Testing (UAT).
- Create and maintain system documentation, knowledge articles, and user guides.
- Work closely with stakeholders, technical teams, and software vendors to ensure service continuity.
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Desired or Preferred Experience and Technical Skills
- Hands-on experience with MRI Concept and/or MRI Evolution CAFM platforms.
- Experience supporting CAFM systems within a Facilities Management environment.
- Strong understanding of PPM scheduling, asset management, reactive maintenance, and work order management.
- Experience investigating and resolving application support incidents.
- Knowledge of compliance reporting and engineer workflow processes.
- Experience with ServiceNow or similar ITSM tools.
- Good reporting, data analysis, and data quality management skills.
- Knowledge of SQL querying and/or Power BI reporting tools.
- Experience with CAFM integrations and connected systems.
- Experience with data migration and data cleansing projects.
- Understanding of SFG20 standards and FM compliance frameworks.
- Strong communication and stakeholder management skills.
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Key Skills
- MRI Concept
- MRI Evolution
- CAFM Support
- Facilities Management (FM)
- PPM Scheduling
- Asset Management
- Reactive Maintenance
- Work Order Management
- ServiceNow
- SQL
- Power BI
- Data Analysis & Reporting
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Skills
MRI Concept
MRI Evolution
CAFM Support
Facilities Management
PPM Scheduling
Asset Management
Reactive Maintenance
Work Order Management
ServiceNow
SQL
Power BI
Data Analysis
Reporting
Data Migration
Data Cleansing
SFG20 Standards