Coburg Banks
Application Support Analyst - D365
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Application Support - D365
Northampton | Hybrid – 3 days per week in the office
Up to £48,000 + 7.5% bonus + Private Medical Insurance
An exciting opportunity has arisen for an Application Support Analyst with Microsoft Dynamics 365 experience to join a well-established organisation and play a key role in supporting and developing its D365 platform. The role would suit someone who has experience supporting D365 and has had some exposure to product updates, enhancements or change management. You don't need to be an expert in every aspect of D365 as training and development will be provided. Working closely with business stakeholders, IT teams and third-party partners, the successful candidate will help ensure D365 continues to deliver value across the organisation.
The Role
- Provide advanced application support for Microsoft Dynamics 365, including incident and problem management.
- Work with users and business stakeholders to understand requirements and identify improvements.
- Support the management of the D365 backlog, enhancements and product roadmap.
- Coordinate UAT, releases and changes, ensuring solutions are delivered effectively.
- Work closely with third-party D365 support and implementation partners.
- Help drive the use of standard D365 functionality and reduce unnecessary customisation.
- Support continuous improvement across business processes and the wider Microsoft ecosystem.
- Produce clear documentation, knowledge articles and user guidance.
- Work closely with teams across the business, acting as the link between technical and business requirements.
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About You
The successful candidate is likely to have:
- Experience supporting Microsoft Dynamics 365 ERP platform.
- Some exposure to D365 product updates, enhancements or change management.
- Good understanding of business applications and how technology supports business processes.
- Experience of requirements gathering, UAT or application change would be beneficial.
- Strong communication and stakeholder management skills.
- A structured approach to problem solving and application support.
- The ability to work with both technical teams and non-technical business users.
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Package
- Salary up to £48,000
- 7.5% bonus
- Private Medical Insurance
- Hybrid working – 3 days per week in the Northampton office
- Opportunity for further training and career development
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