Application Support Analyst - SQL - Banking

Excellent opportunity to join a leading international bank as their new Application Support Analyst. This is a hands-on 2nd line application support role, working as part of a small specialist team responsible for supporting business-critical banking applications. The role will involve investigating and resolving application incidents, managing service requests, responding to system alerts, supporting production changes and working closely with internal teams, business users and third-party suppliers.

The successful candidate will need strong SQL skills, experience supporting applications in a Windows Server environment, and the ability to troubleshoot complex application issues while communicating clearly with both technical and non-technical stakeholders.

Key Responsibilities

• Respond to and resolve application-related incidents, alerts and service requests within agreed SLAs.
• Investigate application issues across bespoke and custom-built systems, databases and platform environments.
• Use SQL to query databases, investigate issues and support resolution of application problems.
• Support applications hosted on Microsoft Windows Server environments.
• Escalate complex issues to 3rd line teams, suppliers and internal IT teams while maintaining ownership through to resolution.
• Coordinate incident management activity, ensuring clear communication with resolver groups, business users and stakeholders.
• Act as first responder to system alerts, investigating and mitigating potential service impacts.
• Support change and deployment activity into production environments, including validation and post-release support.
• Create and maintain runbooks, knowledge articles and troubleshooting documentation.
• Identify opportunities to improve applications, automate support tasks and streamline operational processes.
• Escalate tickets at risk of SLA breach or with potential business impact.
• Support the assessment and resolution of security vulnerabilities and observations.
• Follow internal procedures for incident management, change control, risk management and service improvement.
• Participate in an on-call support rota.