ESG
Application Support Analyst
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description
Department: Service Support
Reports To: Service Support Manager
Work Location: Chorley - Hybrid
Hours of Work: 37.5
Position Type: Full-Time
Rate Type: Salary
Grade: 3
Summary
We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.
We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role. During your initial training period the need to be in office with other team members will be essential.
While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs.
The Application Support team is responsible for installing, maintaining, monitoring, and supporting the Retail Suite of ESG applications that serve our Energy Market Participant clients. Daily activities vary from small-scale incident resolution to large-scale project delivery. Analysts will work together and with various internal teams to deliver solutions and to support the day-to-day running of our clients' services.
ESG's current service hosting is split across a stack of Windows Virtual Machines and a shared stack of SQL Server databases. This is being migrated over time to AWS hosting utilising containerisation. This includes development of new applications that are exclusive to the new infrastructure. The Application Support team will support both Private Cloud and AWS systems, so candidates will be expected to have capability to support a variety of systems.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Working hours are between 08:00 and 17:30, with out-of-hours on-call and overtime opportunities.
Position Responsibilities
- Provide first-line and second-line support to customers via Helpdesk.
- Monitor service levels and systems, and resolve issues raised via monitoring applications and reports.
- Complete incident reports following incident resolution.
- Installation and configuration of applications to Internal and External, Production and Test environments.
- Implementation of regular updates to Production environments in-line with industry requirements.
- Administer application deployment and configuration on Windows VMs via RDP and in AWS via Argo.
- Work with Infrastructure, Network and Product Development teams to investigate complex issues, identify and implement solutions to new and re-occurring problems.
- Document incidents, problems, resolutions, and ways of working for the team.
- Champion changes to applications via Project Roadmap, and to systems and services via Change Advisory Board.
- Analyse and evaluate existing or proposed software systems to determine feasibility, time required and process.
- Follow procedures and seek assistance when guidelines are inadequate, deviations from the standard are proposed or when unanticipated problems arise.
Projects
- To understand the concept of solution implementation; assist in the implementation of new and amended solutions.
- To report progress and participate in progress meetings.
- To understand the importance of configuration management and participate within a formal configuration and change management system.
- To understand the importance of change control and work within a formal change control system.
- To understand the importance of quality control, to comply with all relevant standards and procedures and participate in quality assurance and control activities.
- To contribute to the project planning process by providing estimates of effort and elapsed time for the assigned work; to advise of any deviations from the plan.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Values
- Excellence: be accountable to deliver our best
- Passion: show how much we care each day
- Integrity: do the right thing when no one is looking
- Collaboration: work together to succeed together
We welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
Position Qualifications
You must have:
- Knowledge and experience of deployment of Java applications utilising Apache Tomcat.
- Knowledge and Experience of Customer Support via Helpdesk.
- Ability to interrogate Microsoft SQL databases for incident resolution and reporting.
- Knowledge and experience of system monitoring solutions.
- Strong problem solving and organisation skills.
- Strong attention to technical detail.
- Excellent written and oral communications with both technical and non-technical personnel.
Desirable Experience
- Powershell scripting
- SQL scripting
- AWS Foundational Knowledge
- Argo
- ITIL Foundation
- ITIL OSA
ISO AWARENESS
- Follow IMS Policies
- Reporting of Incidents
- ISO Responsibilities
- ISO Staff Awareness
For more information on how we process your information please see our privacy notice which can be found on our website https://esgglobal.com/privacy-policy/
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location