Commercial Services Group
Application Support Analyst
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Location: Kings Hill / Hybrid
Salary/package: £25,948.96 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
About the Role
As an Application Support Analyst, you will play a key role within Cantium, supporting the business-critical systems that help Kent County Council deliver essential services across Adult Social Care, Children's Services, Highways, Libraries and other key areas. You'll work closely with users, colleagues, and software suppliers to keep applications running effectively and ensure customers receive a high-quality support experience.
This role would suit someone with strong IT and customer service skills, whether you're already working in application support, a service desk environment, or looking to build on your existing technical experience.
Who We Are
Cantium Business Solutions, part of Commercial Services Group, delivers high-quality back-office and IT services to the public sector.
We are a dynamic and agile business driven by four key principles: Fast, Connected, Insight-Driven, and Customer-Led. As part of CSG, the UK’s largest local authority-owned trading organisation, Cantium combines commercial innovation with a commitment to reinvesting profits into local communities.
Why This Role Matters
As an Application Support Analyst, you will play a key role in ensuring critical applications remain available, secure, and effective for the teams that rely on them every day. Your work will help support vital public services and provide users with a responsive and reliable support experience.
This is a role where problem-solving, customer focus, and collaboration are essential, with responsibility for resolving issues, maintaining user access, supporting testing activities, and contributing to continuous service improvement.
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What You’ll Be Doing
- Managing support requests and incidents to ensure issues are resolved efficiently and within agreed service levels.
- Monitoring the team mailbox and prioritising incoming queries to deliver an effective support service.
- Investigating application issues and identifying appropriate solutions, escalating where required.
- Working closely with third-party suppliers, colleagues, and business users to resolve complex issues and maintain service quality.
- Managing user accounts and access permissions to support secure access to business systems.
- Keeping accurate records of incidents, requests, and resolutions using support systems and processes.
- Supporting application testing activities and assisting with system improvements and upgrades.
- Contributing to support documentation, knowledge articles, and operational procedures to improve service delivery.
- Ensuring compliance with GDPR, information governance requirements, and security procedures.
What We’re Looking For
- Proven experience in a customer service, IT support, or helpdesk environment.
- Strong IT skills, including experience using Microsoft Office applications such as Outlook, Word, Excel, and Teams.
- The ability to investigate problems, identify solutions, and manage competing priorities effectively.
- Excellent communication and relationship-building skills.
- Strong organisational skills and attention to detail.
- The ability to learn new applications, technologies, and processes quickly.
- A proactive and solutions-focused approach.
- Level 2 qualification or equivalent, including Maths and English.
- Experience of supporting applications such as LCS, Mosaic, Confirm, or Spydus would be beneficial but is not essential.
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What You’ll Get in Return
- Salary of £25,948.96 per annum
- 25 days annual leave, increasing with length of service
- Birthday Day Off
- One Concessionary Day off during the Christmas Period
- Life assurance cover (4x salary)
- Pension scheme with 4% employer contribution
- Additional benefits including retail and gym discounts, health cash plan, and cycle to work scheme
- Volunteer days and access to a comprehensive wellbeing programme
- Tailored development support with real opportunities to progress
- Access to Learning & Development opportunities via our CSG Academy
- Hybrid working
Why CSG?
CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £700 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.
We are growing through a combination of organic development, acquisitions, and strategic partnerships. Our 35+ businesses deliver services across education, IT, HR, legal, energy, procurement, and more, all focused on delivering meaningful impact.
As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.
As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility, and belonging for all colleagues.
We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
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