Evri Group Recruitment Team
Application Support - Application Support Developer
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Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.
Application Support Developer
Location: Morley, Leeds / Hybrid
At Evri, we're on a mission to keep our technology moving as fast as our parcels. We're looking for an Application Support Developer to join our Level 2 Development Support team, supporting the critical systems that help deliver millions of parcels across the UK every week.
This is a hands-on role for someone who enjoys solving complex technical problems, working with cloud-based applications, and using their coding skills to improve the stability, performance and reliability of business-critical systems.
What You'll Do
- Provide 2nd line support for complex, internally developed applications
- Take ownership of technical incidents and drive them through to resolution
- Investigate and resolve issues using logs, monitoring tools, application metrics and SQL queries
- Work closely with Development, Infrastructure and third-party suppliers to troubleshoot complex problems
- Support Incident, Problem, Change and Knowledge Management processes
- Help maintain and continuously improve production environments, with a focus on automation and operational efficiency
- Proactively identify and resolve issues before they impact customers and colleagues
- Support the successful release of new features and applications into production
- Create and maintain knowledge articles, runbooks and troubleshooting documentation
- Contribute to service improvements that enhance system performance, stability and user experience
- Participate in an on-call rota providing out-of-hours support
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What You'll Bring
- Experience in Application Support, IT Support or a similar technical role
- Strong troubleshooting, analytical and problem-solving skills
- Experience supporting cloud-hosted applications, ideally within AWS environments
- SQL experience and the ability to query and analyse data effectively
- Knowledge of application logs, monitoring tools and debugging techniques
- Familiarity with APIs, integrations and Windows/Linux environments
- A proactive approach to continuous improvement and service excellence
- Strong communication skills with the ability to engage technical and non-technical stakeholders
- IT-related degree, equivalent qualification or relevant industry experience
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Why Evri?
This is an opportunity to work on technology that sits at the heart of one of the UK's largest logistics networks. You'll join a collaborative team where you'll be trusted to solve complex challenges, influence service improvements and make a genuine impact on the experience of our customers and colleagues.
Whether you're resolving critical incidents, improving automation or supporting the rollout of new applications, you'll play a key role in keeping Evri moving.
Ready to make an impact? Apply today and help power the technology behind every delivery.
Evri Group for everyone
We’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.
We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.
Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.
At Evri Group, everyone is welcome.
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