MCS Group | Your Specialist Recruitment Consultancy
Application Support Consultant
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Application Support Consultant
£40,000 to £45,000 | Hemel Hempstead | Hybrid, 3 days per week
Some support roles are about resetting passwords and getting through a ticket queue. This one is about understanding how a business actually works.
About the Role
MCS Group is partnering with an established Irish software company as it grows its UK customer support team. Its platform helps businesses manage everything from finance and stock control through to CRM, eCommerce, reporting, warehousing, and supply chain operations.
That makes the problems more interesting.
You could be investigating why a financial report does not look right in the morning, tracing data through an integration after lunch, and helping a customer understand a stock or warehouse process later that day.
This is not a scripted helpdesk position. You will be trusted to investigate issues properly, understand the wider business impact, and guide customers towards the right solution.
What You'll Be Doing
- Taking ownership of technical and functional customer queries
- Investigating issues across ERP and wider business applications
- Reproducing problems and working through the likely root cause
- Querying data and reviewing reports, files, and integrations
- Explaining technical information clearly to non-technical users
- Documenting findings and creating useful internal knowledge
- Working with colleagues across support, customer success, and product teams
- Building a strong understanding of how customers use the software day to day
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Background
You might currently be working as an Application Support Analyst, ERP Support Consultant, Finance Systems Analyst, or Technical Support Specialist.
Equally, you may come from an accounting, business systems, or technical customer service background and be looking for a role with more technical depth.
The strongest candidates will bring:
- Experience supporting ERP, accounting, or business management software
- A logical and structured approach to problem-solving
- Confidence speaking with customers and taking ownership of issues
- An understanding of business processes such as finance, stock, orders, or reporting
- The ability to investigate independently while knowing when to involve others
- Clear written and verbal communication skills
A degree in Computer Science, Accounting, Business, or a related area would also be relevant, but practical experience and the ability to learn will be equally important.
Technical Experience
You do not need everything listed below, but exposure to any of the following would be valuable:
- SQL Server, MySQL, or SQL scripting
- REST or SOAP APIs
- Postman or SoapUI
- FTP, SFTP, or SSL certificates
- Excel, CSV files, or EDI
- Third-party software integrations
- CRM, eCommerce, warehouse, or logistics systems
- Business intelligence or financial reporting tools
Why Consider This Role?
The company will provide full product training, so you are not expected to arrive knowing its platform.
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What you will get is exposure to a broad and business-critical software environment, genuine ownership of customer problems, and the opportunity to keep building your technical and commercial knowledge.
The package includes:
- Salary of £40,000 to £45,000
- Hybrid working with 3 days per week in Hemel Hempstead
- 25 days of annual leave plus bank holidays
- Private healthcare
- Employer pension contribution
- Exercise and wellbeing reimbursement
- Ongoing training and career development
If you enjoy getting under the bonnet of software, solving problems that genuinely matter to customers, and becoming the person people trust when something is not working as expected, this could be a very strong next move.
How to Apply
To apply for this role, submit your CV via the application form provided. Alternatively, to speak in absolute confidence about this opportunity, please contact Jack Tyrrell via j.tyrrell@mcsgroup.jobs.
Disclaimer
If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. We are committed to providing equality of opportunity to all.
Please note, we are receiving an exceptionally high number of applications at present and will be unable to shortlist candidates who are not meeting the specific requirements for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding.
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