Anson McCade
Application Support Consultant
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🚨 Application Support Consultant – Hemel Hempstead – up to £45,000
We’re hiring an experienced Application Support Consultant to join a growing software business supporting customers across ERP and business management platforms.
This role is suited to someone who enjoys getting into the detail of software issues, troubleshooting technical problems and working directly with customers to understand what has gone wrong and how to fix it.
What we’re looking for:
- 2+ years’ experience in Application Support, Software Support or Production Support
- Strong working knowledge of SQL, ideally SQL Server / MySQL, including scripting and querying
- Experience supporting external customers or clients rather than purely internal users
- Experience supporting business-critical software such as ERP, accounting, finance, CRM, e-commerce, logistics, warehouse, stock, inventory or supply chain systems
- Strong troubleshooting and problem-solving skills
- Comfortable translating customer/business issues into technical requirements and solutions
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Experience with areas such as REST APIs, SOAP, Postman, FTP/SFTP, EDI, integrations or WMS would also be highly relevant.
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Important: this is not a general IT Support, Desktop Support or Service Desk role. We are specifically looking for people who have supported software applications used by customers to run core business processes.
If your background is in customer-facing application support across ERP, finance or operational software, I’d be keen to hear from you.
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