ALOIS UK
Application Support Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title: Applications Operations Engineer
Location: Exeter, Devon
Work Mode: Hybrid – 1 Day Onsite
Job Overview
Supports, manages, and maintains a single application or a suite of applications. Maintains services, conducts user and security administration, monitors applications, and is accountable for batch processes. May also fix technical problems, maintain hardware, and liaise with the Problem or Incident Manager.
This role supports a new platform launched in 2025 that will eventually replace legacy solutions. As an Applications Operations Engineer, you will support the platform as it develops, with a focus on configuring and managing data products required by operational users.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Configure products on the platform.
- Use Handlebars.js/Moustache.js (product template logic) and Typst (product output layouts).
- Support product onboarding by collaborating with Product Managers and Service Delivery Managers.
- Reconfigure products after onboarding.
- Work as part of the support team.
- Manage Changes, Incidents, and Problems using ServiceNow.
- Assist with testing, verification, and feedback on system functionality.
Required Skills
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Configuration Management.
- Service Availability & Capacity Management.
- Change Management.
- Continual Service Improvement.
- Incident & Problem Management.
- Technical Support, Maintenance & Administration.
- Understanding of testing and execution of test scripts.
- Strong user and stakeholder engagement.
- Ability to analyse qualitative and quantitative user data.
- Take ownership of issues until resolved, mitigated, or transferred.
- Ability to investigate system, process, and service issues.
- Develop a high-level technical understanding of relevant subject matter.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location