Waste Logics Software Limited
Application Support Engineer
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Waste Logics Overview
Waste Logics is a leading innovator in the waste management SaaS space. We specialize in developing cutting-edge software and solutions that integrate seamlessly with various third-party platforms. Our vision is to automate sustainable waste management for humanity. Waste Logics aims to transform waste management with automated systems that boost efficiency and promote sustainability, striving for a cleaner, greener future.
Job Purpose
To provide technical expertise and support for the Waste Logics software suite. To perform any technical configurations required for onboarding and existing clients. Key responsibilities include, but are not limited to;
- Provide 2nd line technical support to clients, partners, and internal users as part of a multi-tiered support team.
- Manage the ticketing system and ensure the library of queries and resolutions is kept up to date.
- Build, maintain, and optimize complex SQL datasets for use in business intelligence reporting.
- Direct coordination between customers and 3rd parties.
- Assist in problematic network investigations.
- Deliver regular and customized training to teams within the business.
- Ad-hoc database querying and log analysis.
- Support the development team in the creation of hotfixes, utilizing GitHub for version control.
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Requirements
The successful candidate will be proactive in managing their own workload while under pressure and is comfortable self-motivating in a remote working environment. You’ll be required to bring a logical approach to software solutions and problem-solving and the ability to learn and adapt quickly.
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We’re not looking for a seasoned programmer, but you’ll need a solid foundational knowledge of development technologies and processes.
Qualifications and Experience
- Minimum 2 years experience working in 2nd line application support or similar.
- Previous experience working in a SaaS business environment.
- Complex SQL script writing (Postgres preferred).
- Strong foundational knowledge of web development technologies and languages (Achieved through education or work experience).
- Exposure to troubleshooting computer networking problems.
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