Fundment
Application Support Engineer
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About the Company
Fundment is a fast-growing wealth infrastructure company, building on our cutting-edge digital investment system to transform the £3 trillion UK wealth management market. We are passionate about revolutionising the investment experience for financial advisers and their clients by combining our innovative proprietary technology with exceptional customer service.
As we continue to grow, we're looking for an Application Support Engineer - Platform & Integrations to play a critical role in keeping our platform running smoothly while helping us strengthen and scale the integrations that connect us with partners, providers and customers.
This is much more than a traditional support role.
You'll be at the heart of our business, working across Engineering, Product and Operations to solve complex problems, improve platform reliability and ensure our customers receive a seamless experience. You'll develop deep knowledge of our platform, gain exposure to modern cloud technologies, and become a key expert in how data, systems and integrations work together.
What you'll be doing
- Monitor critical production systems and business processes, identifying issues before they impact customers or operations.
- Investigate and resolve live platform incidents, applying safe mitigations to restore service quickly.
- Support business-critical processes including trading, cash movements, transfers, pensions, reporting and daily operational workflows.
- Coordinate incident response and ensure stakeholders remain informed throughout.
- Become an expert in integrations and data flows
- Troubleshoot issues across external providers, APIs, partner integrations and scheduled processes.
- Analyse logs, SQL queries, API responses and system behaviour to identify root causes.
- Build deep knowledge of platform data flows and operational hand-offs.
- Reduce unnecessary escalations by owning investigations and driving issues to resolution.
- Collaborate to deliver continuous improvement
- Partner closely with Engineering to reproduce issues, validate fixes and improve platform resilience.
- Support production releases and monitor platform performance following deployments.
- Improve monitoring, alerting, runbooks and support processes.
- Create and maintain clear documentation, troubleshooting guides and operational procedures.
- Contribute ideas that improve system reliability, scalability and operational excellence.
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What we're looking for
Essential experience
- Experience in Application Support, Production Support, Technical Operations or a similar role supporting live systems.
- Demonstrated ability to troubleshoot and resolve complex production issues.
- Experience supporting APIs, integrations, data flows or scheduled jobs in a production environment.
- Strong analytical and problem-solving skills with a methodical approach to investigation.
- Ability to remain calm and organised when handling business-critical incidents.
- Excellent communication skills and confidence working with both technical and non-technical stakeholders.
- A proactive mindset with a strong sense of ownership and accountability.
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Technical skills
- Strong SQL skills and experience investigating data-related issues.
- Experience working with application logs, monitoring platforms and observability tooling.
- Understanding of APIs, HTTP, authentication methods and error handling.
- Ability to trace issues across multiple systems and services.
- Experience writing scripts or automation tools, ideally in Python.
- Familiarity with cloud-based platforms and distributed systems.
- Experience supporting release processes and production deployments.
Preferred
- Experience in Financial Services, Wealth Management, FinTech or other regulated environments.
- Experience with GCP, Datadog or similar monitoring platforms.
- Knowledge of Docker, Kubernetes, Cloud Run, Pub/Sub or modern cloud-native technologies.
Why join us?
- Work on a hybrid basis 3 days a week in our London office
- Pension 6% employer contribution, minimum 2% employee contribution.
- Private Health Insurance
- Business and Personal Travel Insurance
- Medicash Cashplan
- Life Assurance – 4 x base salary
- 28 days annual leave plus bank holidays
- Enhanced pat/mat leave
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