Netrolynx AI
Application Support Engineer
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About The Company
Leo Technology Limited is a reputable technology solutions provider committed to delivering innovative and reliable software and support services across various industries. With a strong focus on healthcare and clinical research, Leo Technology partners with leading organizations to develop cutting-edge platforms that enhance medical imaging, data management, and clinical trial processes. The company prides itself on fostering an inclusive and collaborative work environment, encouraging continuous learning and professional growth among its employees. Through its dedication to excellence and customer satisfaction, Leo Technology has established a trusted reputation for delivering high-quality solutions that meet the evolving needs of its clients.
About The Role
Our client, a leading organization specializing in medical imaging technology and clinical research, is seeking an Application Support Engineer / Developer to join its dynamic technology team. This role offers a unique blend of platform support and software development responsibilities, providing an excellent opportunity for professionals who enjoy troubleshooting, technical problem-solving, and contributing to the evolution of critical business systems. The successful candidate will work on both a legacy platform and a modern cloud-based application used to support global clinical trials, ensuring the stability, performance, and continuous improvement of these vital systems.
The role primarily focuses on supporting the company's core platform in a production environment, playing a pivotal part in maintaining system reliability and implementing new features. It involves close collaboration with developers, technical teams, and stakeholders to resolve complex issues, optimize system performance, and develop new functionalities. This position is ideal for individuals who thrive in a fast-paced environment, possess strong technical skills, and are passionate about making a tangible impact in the healthcare technology domain.
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Qualifications
The ideal candidate will possess a combination of educational background and technical expertise, including:
- A degree in Computer Science, Information Technology, or a related discipline.
- Extensive experience working within Linux/Unix environments.
- Proficiency in scripting languages such as Bash and Python.
- Experience working with SQL databases and data management.
- Understanding of object-oriented programming principles.
- Proven ability to troubleshoot and resolve complex technical issues within production environments.
- Strong organizational skills with the capacity to manage multiple priorities effectively.
- Excellent communication skills, capable of engaging with both technical and non-technical stakeholders.
Desirable qualifications include experience with Java and/or C#, familiarity with Microsoft Azure, Docker, Kubernetes, Azure DevOps, Git, front-end development (preferably with React), Agile methodologies, and knowledge of medical imaging technologies or DICOM standards.
Responsibilities
The successful candidate will be responsible for a broad range of tasks, including but not limited to:
- Providing comprehensive end-to-end support for legacy and modern clinical imaging platforms, ensuring their stability and performance.
- Managing and prioritizing technical support requests, troubleshooting issues across multiple environments, and resolving them efficiently.
- Developing and maintaining scripts to support platform configuration, automation, and data management tasks.
- Contributing to the development of new features and functionalities for both legacy and cloud-based applications to enhance system capabilities.
- Identifying opportunities to improve existing workflows, processes, and system performance to optimize operational efficiency.
- Collaborating closely with development teams to interpret technical requirements and implement solutions effectively.
- Acting as a technical liaison for developers, testers, and internal teams, facilitating smooth communication and project execution.
- Producing and maintaining clear, comprehensive technical documentation to support ongoing system maintenance and upgrades.
- Supporting the evolution of development standards and internal processes to align with best practices and industry standards.
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Benefits
Joining Leo Technology Limited offers numerous benefits, including a competitive salary package between £55,000 and £65,000 per annum, commensurate with experience. The role provides a hybrid working environment based in Central London, offering flexibility and work-life balance. Employees will have access to ongoing training and professional development opportunities, fostering career growth within a supportive and innovative team. Additionally, the company promotes a healthy work environment, encourages collaboration, and values diversity and inclusion. Employees also benefit from various health and wellness programs, paid time off, and other employee-centric initiatives designed to support their overall well-being.
Equal Opportunity
Leo Technology Limited is committed to fostering an inclusive workplace that values diversity and equal opportunity. We encourage applications from candidates of all backgrounds, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic protected by law. Our goal is to create a welcoming environment where everyone can thrive and contribute to our shared success. We believe that diverse teams drive innovation and excellence, and we are dedicated to ensuring all employees have equal access to opportunities and advancement within the organization.
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