VirtueTech Recruitment Group
Application Support Engineer
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ETRM Application Support Specialist
An ETRM Application Support Specialist is needed for a global Commodities Trading business with a small, highly experienced Application Support team supporting EU, APAC, and the US regions. This is a broad Application Support role where you will have exposure to BAU, projects, upgrades, integrations, troubleshooting, migrations, and multiple ETRM platforms.
The team is deliberately looking for people who are curious, proactive, and want to develop across multiple areas of Application Support.
The Commodities Trading House is taking a major step forward, migrating a significant part of its business onto a brand-new ETRM platform. It’s an exciting opportunity to work at the intersection of physical trading, technology, and transformation—helping shape how a global Commodities business operates, scales, and innovates.
What will you be working on?
The Application Support team currently supports three different ETRMs, with a fourth coming soon.
You will work across:
- General BAU Application Support
- System upgrades
- Project work
- ETRM integrations
- Troubleshooting and incident resolution
- New system implementations
- System migrations
- Working with internal teams and offshore resources
- Supporting users across London, Asia, and the US
- Understanding and supporting trading / commodity processes
- Working across multiple ETRMs and new technology platforms
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The ETRM Application Support position is ideally suited to someone with an ETRM background who can hit the ground running.
Endur experience is desirable, but they are not necessarily looking for someone who knows one particular ETRM inside out. The business wants someone who understands what ETRMs actually do, rather than someone who simply knows how to operate one particular system. You should understand both how something is done in an ETRM and why it is being done from a functional / trading perspective.
You don't necessarily need deep commodities experience, but you must understand the paper / trading side of the ETRM environment.
The key is understanding the underlying business functionality rather than simply knowing where to click within a particular system.
What they are looking for:
- Strong Application Support experience
- ETRM experience for the London-focused position
- Ideally Endur experience
- Strong SQL Experience
- Understanding of the functional side of ETRMs
- Understanding of trading / commodity processes
- Experience working across BAU and project environments
- Ability to troubleshoot and investigate application issues
- Experience working across integrations and upgrades
- Comfortable working with multiple applications / systems
- Financial Services / Commodities experience highly desirable
- Strong communication and stakeholder management skills
- Willingness to work across different offices and teams
- Mindset is important
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Package:
- Contract: £400/Day Outside IR35
- Hybrid: 3 Days a Week Onsite, London
- Duration: 6 Months Rolling Contract
If you're an Application Support Engineer, Application Support Analyst, ETRM Support Analyst, ETRM Application Support Engineer, or Endur Support professional looking for broader exposure across ETRMs, trading systems, projects, and global offices, please apply with your latest CV or get in touch via email - sam@virtuetech.io
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