Llywodraeth Cymru / Welsh Government
Application Support Engineer (SharePoint)
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This post is mapped to the Application operations engineer role in the DDaT Profession Capability Framework. Follow the link to understand the role and the required skills.
The Application Support Engineer (SharePoint) is responsible for the reliable operation, configuration and support of SharePoint Online and related Microsoft 365 collaboration services. The role provides technical advice, guidance and hands-on support to business users, ensuring SharePoint services are secure, performant, and meet organisational needs.
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Working within Application Support you will manage day-to-day service activities, support change and continuous improvement, and act as a key interface between technical teams and business stakeholders.
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We are looking for people who are:
- Customer focused with a commitment to delivering reliable, responsive services
- Proactive team players who are eager to learn, solve problems, and improve user experience
- Clear and confident communicators who can support a wide range of users
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