Northumbria Healthcare NHS Foundation Trust
Application Support Lead
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About the Role
We are looking for an experienced and motivated Application Support Lead to play a key role in the ongoing support, development and optimisation of the NEP Cloud solution, built on Oracle Fusion technology.
In this role, you will lead the planning, testing and implementation of quarterly Oracle updates, system enhancements and service improvements, ensuring the platform continues to meet the needs of our consortium organisations. Working closely with colleagues, customers and partners, you will provide expert application support, resolve complex issues and help drive continuous improvement across the service.
You will also manage a varied portfolio of projects and workstreams, taking ownership of delivery from planning through to implementation, ensuring projects are delivered on time, within scope and with minimal disruption to service.
This is an excellent opportunity for someone who enjoys solving complex problems, working collaboratively and making a tangible impact on a large-scale shared service used across multiple NHS organisations.
While not essential, applicants with an NHS finance background and practical experience of financial processes within Accounts Payable (AP), Accounts Receivable (AR), Purchasing (PO) or General Ledger (GL) will be at a distinct advantage. Experience of Oracle Fusion Financials or similar enterprise finance systems would also be beneficial.
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Responsibilities
- Lead the ongoing application support, maintenance and continuous improvement of the NEP Cloud solution.
- Coordinate, test and implement quarterly releases, patches and system enhancements, ensuring changes are successfully deployed and communicated.
- Analyse complex business and system requirements, assessing the impact of proposed developments and identifying appropriate solutions.
- Plan and manage projects and work packages, producing detailed project documentation, managing dependencies and monitoring delivery against agreed milestones.
- Work with technical teams, suppliers and business stakeholders to design, test and implement new functionality and service improvements.
- Provide advice and guidance on the Oracle Fusion application suite, supporting colleagues, consortium organisations and partner organisations.
- Investigate and resolve complex application issues, ensuring timely resolution and minimal disruption to users.
- Develop and execute testing plans, coordinating user acceptance testing and ensuring all changes meet quality and business requirements.
- Identify, assess and manage project and operational risks, escalating significant issues where appropriate.
- Produce clear technical and non-technical documentation, reports and communications to support change management and service delivery.
- Build strong relationships with internal teams, customers and partners to promote collaboration and deliver excellent customer service.
- Support the adoption of new functionality.
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About NEP
NEP is hosted by Northumbria Healthcare NHS Foundation Trust and is the largest NHS Consortium in England. NEP provides a cutting-edge, fully integrated finance and procurement solution tailored specifically for NHS organisations, configured on Oracle Cloud ERP.
Through collaboration and shared learning, we empower our members to optimise resources, meet evolving directives, driving improve outcomes for patients.
At NEP, we foster a culture of inclusion, collaboration and continuous improvement. Staff are supported to grow professionally through mentorship, development programmes and opportunities to work on innovative projects. Our hybrid-working model supports a healthy work-life balance while maintaining strong team connectivity and service delivery.
You will join a motivated and knowledgeable team, where your input is genuinely valued. We are proud of our collaborative ethos and our shared commitment to supporting front-line NHS services through reliable digital infrastructure.
Contact
For further details / informal visits contact:
Name: Dan Annis
Job title: Application Configuration Manager
Email address: info@nepssg.nhs.uk
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