IRG Digital
Application Support Lead
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Job Title: Application Support Lead – HR & Payroll
Location: Sheffield (Hybrid)
Role Type: Permanent
Salary: Up to £67,000 + benefits
Overview:
We are supporting a large, well-established UK organisation in the search for an experienced Application Support Lead to take ownership of the support and continuous improvement of its HR & Payroll application landscape.
Key Responsibilities:
- Lead the day-to-day support of HR & Payroll applications, ensuring incidents, service requests, and problems are managed effectively in line with agreed SLAs.
- Provide technical leadership and guidance to Application Analysts, acting as the senior escalation point for complex application issues.
- Work closely with HR and Payroll stakeholders to ensure systems continue to meet operational and statutory requirements.
- Coordinate application upgrades, patches, and annual legislative updates across the HR & Payroll estate.
- Identify opportunities to improve existing functionality and support the delivery of enhancements and system changes.
- Carry out root cause analysis, trend identification, and proactive problem management to improve system performance and stability.
- Liaise with third-party support partners and vendors to manage incidents, fixes, and future product roadmaps.
- Maintain accurate system documentation, support processes, and operational procedures.
- Represent the HR & Payroll application function within wider IT and business forums, ensuring effective stakeholder communication throughout.
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Essential Skills and Experience:
- Proven experience supporting Oracle E-Business Suite HR & Payroll applications, ideally within an Oracle R12 environment.
- Strong understanding of Oracle HR, Payroll, OTL, SSHR, and associated modules.
- Hands-on experience with Oracle Reports, forms customisation, SQL, and PL/SQL troubleshooting.
- Experience supporting payroll processing, statutory updates, and other business-critical HR system activities.
- Strong understanding of Oracle customisations, CEMLIs, workflows, flexfields, and concurrent programs.
- Previous experience leading an application support team or acting as the senior technical escalation point within a support function.
- Excellent analytical and problem-solving skills, with the ability to diagnose complex cross-functional issues.
- Strong stakeholder management and communication skills, with the ability to build effective relationships across both technical and business teams.
- Experience supporting additional HR technologies such as Kronos or Talentlink would be advantageous.
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If you have strong experience with the skill set above and the role looks like a suitable fit, then please respond to this advert with an updated version of your CV, or feel free to contact me using the information available on my profile.
Please note: All applicants must have full rights to work in the UK without any current or future requirement for sponsorship.
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