The Broker Centre
Application Support Specialist (London Market Insurance)
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Role Title: Application Support Specialist (London Market / Reinsurance)
Target Audience
Former/Current London Market Technicians (IBA, Claims, Policy Processing, Placing Technicians)
Engagement Type
B2B Independent Contractor (Requires Limited Company / Outside IR35)
Contract Term
Initial 6-Month Rolling Contract (Targeting long-term engagement)
Notice Period
1 Month (either party)
Target Day Rate
£TBD dependent on experience (Outside IR35 - you will need to set up your own limited company if you do not already have one)
Schedule
Part-Time (3 to 4 days per week, flexible, 09:00 – 17:30)
Location
100% Remote / Work from Home (UK-based)
Company Overview
Established in 2008 (and trading since 2005), The Broker Centre Limited develops and services riskSERVE—a mission-critical application relied upon by more than 15 high-profile London Market Lloyd’s broking firms and 500+ active registered users. We are a tight-knit, friendly team of seven focused on delivering exceptional software and service while maintaining close, trusted relationships with our clients.
Who This Role Suits
This position is ideally suited to an experienced London Market practitioner (such as an IBA Accounts Technician, Claims Technician, Policy Technician, or Broking Assistant) seeking a change in lifestyle. If you have good experience of wholesale insurance and reinsurance workflows and are looking for greater work-life flexibility, 100% remote working, and a long-term role in a friendly team, this is an excellent opportunity. We can easily teach you our software and basic support tools—your London Market domain knowledge is what matters most.
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Role Overview & Progression
Because our software serves a niche, complex sector, we view this as a long-term contract engagement. We offer a clear career progression path: as senior stakeholders step back over the coming years, the right candidate can quickly take on leadership responsibilities, including potentially succeeding our retiring Training Manager by year-end.
Key Responsibilities
- Client Support & Problem Solving: Work alongside the Support Manager to assist broker clients via our online helpdesk (Freshdesk), averaging 40–50 tickets daily across the team. Your background in London Market processing will allow you to understand user queries instantly in plain insurance terms.
- Quality Assurance & System Testing: Assist the Testing Manager during quarterly software updates by testing new features and running regression tests. You will validate that workflows, risk data, and financial inputs match real-world London Market operational needs.
- Client Training & Content Creation: Deliver remote training sessions to new and existing Lloyd's brokers and coverholders. Help build a modern suite of short video training modules. Once confident, step up to take ownership of the training function.
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Candidate Requirements
Mandatory Requirement: Solid, practical understanding of London Market wholesale insurance or reinsurance operations (e.g., slip/MRC structure, accounting/IBA workflows, claims processing, or Lloyd's broking mechanics).
Technical / IT Skills: Good everyday IT literacy and confidence with Microsoft Excel. (Prior exposure to Freshdesk, Azure DevOps, or software testing is a bonus, but full training will be provided).
Soft Skills: Strong communication skills, empathy for brokers/technical staff using systems under tight deadlines, self-motivation, and comfort working independently from home.
Contractual Prerequisites: Operating via an established Limited Company, providing own IT hardware/high-speed internet, and holding active Microsoft Office licensing.
Working Arrangements & Perks
Workplace: 100% Remote / Work from Home.
Hours: 3 to 4 days per week (to be agreed/flexible), 09:00 to 17:30.
Time Off: Up to 4 weeks unpaid leave per year. Flexible arrangement to make up missed days/hours across other weeks where mutually agreed.
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