Magellan
Application Support Technical Analyst
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Magellan is an international Management and Technology Consulting Group. Our strength lies in our ability to combine business expertise and technological excellence to support companies and public organizations throughout their transformation journeys.
VISION IN ACTION
In an environment where change is accelerating, organizations must continuously reinvent their models to remain competitive. To address these challenges, we support our clients from strategy definition through operational implementation, combining business expertise, technological mastery, and execution capabilities.
Joining Magellan means becoming part of a community of 6,700 committed professionals united by a shared ambition: address our clients' challenges in all their complexity to build practical, actionable solutions that are closely aligned with real-world needs.
What will your future missions look like?
By joining Magellan, you will work within multidisciplinary teams and contribute to impactful projects at the heart of major transformations: Generative AI, intelligent platforms, social and environmental challenges, and more.
What Magellan guarantees you: a professional experience that is people-centered, enriching, and fulfilling!
The Opportunity
Join our Transport and Mobility Settlement and Specialist Services Business Unit as a 3rd Level Technical Support Analyst, where you'll work as part of a dynamic team of on-shore and off-shore professionals supporting critical systems for the UK Rail Industry. The role requires strong Microsoft C# expertise and offers the opportunity to utilize your advanced problem-solving and development skills.
This role is a remote working role (Mainland UK based) although there is an expectation that the candidate will attend the monthly team collaboration day in North West England and also be available for occasional visits to customer sites or Magellan sites as required. Please note that in the initial post-joining period there will be a requirement to regularly travel to meet colleagues at another Magellan site to transition knowledge for a service for which you will then become the technical lead. It is anticipated that this transition will take between 3 and 6 months to complete.
The role will also require you to participate in out of hours on-call support as part of a rota and occasional out of hours maintenance work (all delivered remotely).
Day-to-day responsibilities
Technical Support & Problem Resolution
- Investigate and resolve complex Incidents escalated from 1st/2nd level support teams or triggered by automated monitoring
- Perform detailed fault analysis and root cause investigation on production and pre-production systems
- Produce Change Implementation Plans and represent these at Change Approval Board meetings as necessary
- Develop comprehensive solutions and implement fixes for critical system issues
- Create/Maintain troubleshooting documentation and Standard Operating Procedures
- Provide technical guidance and mentoring to junior support team members
- Perform on-call support as part of rota for a variety of different Rail related applications
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Development & Enhancement
- Attend meetings with clients to discuss requirements for new releases
- Impacting change requests from clients; clarifying their requirements where unclear and identifying options, producing estimates for work and assisting in the production of proposals
- Develop and deploy bug fixes and hotfixes in C# applications
- Ensure that deprecations in libraries are identified and impacted and solutions are developed and thoroughly tested
- Participate in the design and development of significant enhancement releases
- Write clean, well-documented code following established coding standards
- Conduct code reviews and ensure code quality
- Collaborate with cross-functional teams to address challenges and deliver high-quality solutions
- Stay up-to-date with industry trends, best practices, and emerging technologies to continually enhance technical skills and contribute to innovative solutions.
Quality & Process Management
- Ensure all work adheres to change management and release protocols
- Maintain accurate documentation of all issues, investigations, and resolutions
- Monitor system performance and proactively identify improvement opportunities
- Contribute to continuous improvement of support processes and procedures
- Participate in testing, validation, and deployment of releases
Version Control and Deployment
- Use version control systems (e.g., Git) to manage codebase, track changes, and collaborate with other developers.
- Setup and configure continuous integration (CI) and continuous deployment (CD) pipelines for automated testing and deployment.
- Deploy applications to production servers, cloud platforms, or containerized environments.
- Monitor and troubleshoot application performance issues in production environments.
Required Qualifications
Experience: c. 5 years in a technical support, technical analyst, or software engineering role
Specific Programming Expertise: Demonstrable expertise in Microsoft C# (production-level experience required)
Who are we looking for
We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
Technical Skills:
- Strong fault investigation and problem-solving capabilities
- Proven ability to identify and fix bugs in complex systems
- Experience of coding C# with.NET Framework and.NET Core
- Familiarity with debugging tools (Visual Studio Debugger, etc.)
- Knowledge of SQL and database troubleshooting
- Experience with developing C# solutions that utilize IBM MQ, MSMQ or other open source messaging technologies
- Experience with developing and supporting solutions hosted in Cloud-based platforms (e.g. Google Cloud, AWS, Azure)
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Core Competencies:
- Self-motivated
- Ability to work well as part of a team, sharing knowledge and contributing positively to group decisions
- Customer-focused mindset
- Ability to work effectively under pressure in order to deliver the required outcome (e.g. Resolving Major Incidents, meeting project deadlines)
- Analytical and logical thinking
- Excellent verbal and written communication skills
- Ability to adjust communication style to suit both technical and non-technical audiences
- Ability to document technical solutions clearly
- Strong attention to detail
- Experience of delivering application support in business critical services in 24*7 SLA driven environments
- Commitment to continuous learning and professional development
- Time management and ability to prioritize multiple issues
Desirable Skills/Qualifications
- Knowledge of API development and integration
- Previous experience of creating and using CI/CD pipelines
- Previous experience of developing automated test cases
- Previous experience of working with AWS Fargate and Docker Container environments
- Previous experience with using ServiceNOW (or equivalent service management tool) and JIRA/Confluence
- Certification in Microsoft technologies (MCSD, MCSA, or similar)
- ITIL Foundation certification
- Experience of writing PowerShell and/or Linux Shell scripts
- Knowledge of UK Rail or other Transport sector experience would be advantageous.
As our portfolio of applications covers a wide range of technologies, previous experience or a working knowledge of any of the following would be advantageous. However, a keen interest in learning some of these technologies is essential:
- Java
- VB.NET
- C++
- ReactJS
Perks & Benefits
By joining Magellan, you will work within multidisciplinary teams and contribute to impactful projects at the heart of major transformations: Generative AI, intelligent platforms, social and environmental challenges, and more.
What Magellan guarantees you: a professional experience that is people-centred, enriching, and fulfilling!
The little extras:
- 🚀 Community: Become an integral part of a passionate community and keep learning every day alongside top Microsoft experts. Enjoy an inclusive and supportive work environment where everyone is valued. Proudly certified Great Place To Work (3rd place in its category).
- 💰 Profit-Sharing, Incentive Bonuses & Holiday Bonus
- 🏡 Flexible Hybrid Work
- 💊 Family Health Insurance
- 🌐 Early access to new technologies such as #M'GPT, #Copilot, and the highest levels of Microsoft certifications!
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