Hays
Applications Support Analyst / ICT Business Analyst
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Applications Support Analyst, Systems Analyst or Business Systems Role
Are you an Applications Support Analyst, Systems Analyst or Business Systems professional looking for a role where you can support, improve and shape key business applications? This ICT Business Analyst role sits within an Applications Team, but it is much more suited to someone with hands-on applications support experience than a traditional Business Analyst background.
This is an excellent opportunity for someone who enjoys troubleshooting business systems, supporting users, configuring applications, working with suppliers and helping improve how technology supports the organisation. You will be working across key enterprise applications including Microsoft Dynamics 365, SharePoint, Power Platform, Copilot Studio, analytics, data warehousing, HR and finance systems.
Why this role may be right for you
This role is ideal if you have experience providing 2nd or 3rd line support for business applications and want to move into a broader position involving systems improvement, digital change and stakeholder engagement. You do not need to have worked with the organisation's exact systems before. What matters is that you understand how applications work, how systems connect, and how to support users when business-critical platforms need to be fixed, configured or improved.
What you will be doing
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Providing 2nd and 3rd line applications support across enterprise business systems
- Troubleshooting, configuring and improving internal applications
- Supporting users and stakeholders with system issues, enhancements and change requests
- Working with suppliers on larger changes, testing and implementation activity
- Supporting systems such as Microsoft Dynamics 365, Power Platform, SharePoint, Copilot Studio, data warehousing and analytics tools
- Mapping integrations, APIs, system dependencies and end-to-end data flows
- Supporting system testing, including integration, regression and user acceptance testing
- Applying security, privacy, records management and data governance requirements
- Helping identify opportunities to improve business processes and system usability
What we are looking for
We are particularly keen to hear from candidates with a background in applications support, systems analysis, application specialist, business systems support, CRM support, finance systems support, case management systems, document management systems or customer management platforms.
- Hands-on experience supporting business applications at 2nd or 3rd line level
- Strong problem-solving skills and the ability to investigate system issues
- Understanding of system configuration, integrations, APIs, data flows or technical architecture
- Experience working with users to understand problems, requirements and improvements
- Ability to document requirements, changes, processes or technical knowledge
- Confidence working with suppliers and internal stakeholders
- Curiosity, ownership and the ability to learn new systems quickly
Get help with your application
Your very own career expert that helps elevate your application to the next level.
This is not a programming role, and it is not a standard 1st line service desk role. It is best suited to someone who already has hands-on experience supporting and improving business applications.
What is on offer
- Salary of £37,694 - £38,990
- Annual ICT allowance of £3,713
- Permanent, full-time role
- Hybrid working for most roles
- Access to Civil Service pension arrangements
- 25 days' annual leave, increasing to 30 days after 5 years
- 12 public and privilege holidays
- Flexible working scheme
- Learning and development support
Apply now
If you are an Applications Support Analyst, Systems Analyst, Application Specialist or Business Systems professional looking for a Belfast-based role where you can support and improve enterprise applications, we would be keen to hear from you.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London