Moorfields Eye Hospital, London, Fellowship
Appointment Coordinator - SPARC Service
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YOU MAKE US MORE
Join Moorfields Eye Hospital NHS Foundation Trust
At Moorfields, people’s sight matters—and so do the people who make it possible.
For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.
And we’re just getting started.
From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.
Could you be part of this future? Make us more.
Job Overview
We are recruiting for an Appointment Coordinator within the SPARC Administration team.
Our main focus is the treatment and care of NHS patients with a wide range of eye problems, from common complaints to rare conditions that require treatment not available elsewhere in the UK. The volume and variety of conditions treated by our clinicians means that they have a unique range of skills and knowledge.
To work in the contact centre to provide booking service to patients making outpatient appointment, registering referrals, agreeing appointments with patients and ensuring information is recorded accurately on the relevant systems.
Please note we cannot offer sponsorship for this role.
Main duties of the job
- To ensure that all new referrals are processed on eRS within 24 hours of receipt and that the referral letter is forwarded to the relevant Trust depending on triage outcome.
- To manage and process requests for advice from community optometrists, ensuring queries are addressed promptly and referred to the appropriate clinical team for further action as needed.
- To be responsible for processing patient choice requests, including sending out Patient Choice Forms and actioning the results, ensuring appointments are scheduled in line with patient preferences and according to policy guidelines.
- To be responsible and accountable for all booking processes for a designated region of London, undertaking booking/deferring of appointments in accordance with procedures.
- To monitor any inboxes/worklist to ensure that all patients are processed and booked appropriately, booked according to the Access Policy.
- Liaise with clinical staff regarding the booking of appointments of patients who need to be processed urgently
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Working for our organisation
What’s in it for You?
At Moorfields, we invest in you—your growth, your wellbeing, your future.
You’ll Join a Flexible, Supportive Organisation Offering
- Competitive salary (including high-cost area supplement)
- Membership of the NHS Pension Scheme
- 24/7 independent counselling support
- Career-long learning and development opportunities
- Excellent transport connections
- Access to NHS and Blue Light discount schemes
- Free Pilates classes
- Full support and training to develop your skills
And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.
Detailed Job Description And Main Responsibilities
The post holder will be a member of the trust’s Single Point of Access team.
- To manage primary care referrals for North Central London, North East London and South West London providing a professional, comprehensive and efficient service to outpatient clinics based in North Central London and North East London along with their associated satellite units.
- To manage GP referrals through the e-Referral System.
- To promote a positive image of the Trust’s outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.
- To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
- To ensure adherence to the Trust’s Access Policy at all times.
- To work as part of a large administrative team and provide cross-cover as and when required.
Person specification
Knowledge
Essential criteria
- Proficient in MS Office packages (Word, Excel, PowerPoint, etc)
- Proficient in digital systems and software (e.g. hospital systems or work systems)
- Understanding of the 18-week pathway
Desirable criteria
- Understanding of general patient pathways in healthcare
Experience
Essential criteria
- Administrative experience in the NHS
- Administrative experience in a work environment for 1 year or in more than one work environment
Desirable criteria
- Experience of working in a busy environment with the ability to manage well
- Experience working with patients/customers
Education/Qualifications
Essential criteria
- Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
Desirable criteria
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- Evidence of continuing education and educational development
- Evidence of continuing professional development
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.
https://www.moorfields.nhs.uk/work-for-us
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
- Appointment Coordinator JD (PDF, 295.4KB)
- MEH Staff Benefits (PDF, 919.1KB)
- MEH Privacy Notice (PDF, 138.0KB)
Apply online now
Further details / informal visits contact
- Name: Belita Marfo / Rehana Bhayat
- Job title: Project Support Officers / Team leads
- Email address: belita.marfo@nhs.net
- Additional information: belita.marfo@nhs.net / r.bhayat@nhs.net
If you have problems applying, contact
- Address: Any
- Telephone: emma.blake10@nhs.net
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