Trusoft Limited
Appointment Setter [ Telecommunications Company ]
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Company Description
Trusoft Limited is a digital transformation company specializing in the design and development of software solutions for local and international markets. The organization focuses on creating high-quality, adaptable products that serve the educational, medical, and financial sectors. Trusoft aims to transform the technological landscape in Nigeria by delivering software that improves everyday life for consumers. Solutions are driven by insight, value, quality, and a commitment to continuous improvement. The company collaborates closely with clients to ensure successful, value-driven projects.
Role Description
The Appointment Setter [Telecommunications Company] will be responsible for contacting prospective and existing customers to introduce telecommunications products and services, qualify leads, and schedule sales appointments for the business development or sales team.
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- Making outbound calls
- Responding to inbound inquiries
- Maintaining accurate records of interactions
- Updating appointment calendars and CRM systems
The role involves following communication scripts where needed, answering basic product questions, and ensuring a smooth handover of qualified leads to the appropriate team members. The Appointment Setter will also support follow-up activities, confirm appointments, and help reduce no-shows through reminders and clear communication. This is a full-time, on-site role located in Belfast.
Qualifications
- Strong Appointment Setting and Appointment Scheduling skills, with the ability to manage calendars and coordinate with multiple stakeholders.
- Effective Lead Generation skills, including identifying prospects, qualifying leads, and capturing accurate information for the sales team.
- Excellent Communication skills, including clear phone etiquette, active listening, and concise written communication.
- Solid Customer Service skills, with a focus on professionalism, empathy, and resolving basic inquiries or concerns.
- Ideally have experience in telecommunications or related industries, familiarity with CRM tools, and comfort working in a target-driven environment.
- A high school diploma or equivalent; additional education or vocational training in sales, communications, or business is an advantage.
- Ability to work on-site in Belfast, maintain reliability in attendance, and collaborate effectively with sales and operations teams.
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