Zaffel
Appointment Setter – Warm Inbound Leads
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Location: Wigan Job Type: Full Time Office Salary: £27K Basic + Commission (OTE £40K+)
About the Role
Zaffel is a growing lead generation and digital marketing agency working with service businesses across a range of industries, including home improvement, dental, healthcare, and other local services. We’re looking for a confident, friendly, and organised Appointment Setter to help our clients turn more of their inbound leads into booked appointments.
This is not a cold-calling role.
You’ll be speaking to people who have already made an enquiry through advertising campaigns, websites, or lead forms and have shown an interest in the service. Your job is to contact new leads quickly, have a natural conversation, understand what they’re looking for, qualify them where required, and book them into the client’s calendar or arrange the appropriate next step.
What You’ll Be Doing
- Calling new inbound leads on behalf of our clients
- Following up leads quickly after they enquire
- Speaking with customers across a variety of industries
- Asking relevant qualification questions
- Booking appointments, consultations, surveys, or callbacks
- Following up leads who don’t answer on the first attempt
- Updating lead statuses and notes within our CRM
- Working from scripts and processes while keeping conversations natural
- Helping us identify ways to improve lead-to-appointment conversion rates
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We’re looking for someone who is:
- Confident and comfortable speaking to people on the phone
- Friendly, personable, and professional
- Naturally good at building rapport
- Comfortable asking questions and guiding a conversation
- Persistent without being pushy
- Highly organised with good attention to detail
- Reliable and able to respond to new leads quickly
- Comfortable using CRM systems and learning new software
- Fluent in spoken and written English
Previous experience in appointment setting, telesales, customer service, recruitment, call handling, or sales would be beneficial, but we’re more interested in finding someone with the right personality and communication skills.
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Important
- These are warm inbound leads generated through marketing campaigns. You will not be expected to work through cold data lists or make traditional cold sales calls.
- The aim isn't to aggressively sell. It's to speak to someone who has already expressed an interest, understand what they need, and help move them towards the right next step.
About Zaffel
Zaffel is a Wigan-based lead generation agency helping service businesses generate and convert more enquiries through paid advertising, content, websites, CRM systems, and automation. We work closely with our clients and are growing quickly, so there is plenty of opportunity for the right person to develop with the business.
If you're confident on the phone, enjoy speaking to people, and like the idea of helping businesses turn more enquiries into customers, we'd love to hear from you.
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